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BethOlsonCreative
Inspiring
February 20, 2023
Answered

Photoshop 2023 crashes immediately after launch

  • February 20, 2023
  • 3 replies
  • 2510 views

PS 2023 (v. 24.1.1) crashes immediately after launch. It will show the loading 'splash screen' and the landing page or file for about 1 second before closing and giving me a crash report.

I've tried opening it on it's own from the dock icon, double clicking it from the Applications folder, drag/droping files on it it, right click>open in on a file etc. and none made any difference.

 

Please let me know what other information you need besides all the crash reports that are probably in your system from this morning.
Thank you!

 

Additional Info:

Mac OS 13.1 (Ventura) all updates are current

2.6 ghz 6-core intel i7

AMD Radeon Pro 5500M 4 gb

 

All Adobe CC apps are up to date

    This topic has been closed for replies.
    Correct answer BethOlsonCreative

    75 GB free space is not a lot of room to run PS.

    Also you have two Graphics cards - the discreet UHD (does not meet minimum requirements) and the Radeon Pro.

    Use this page to help setup the proper GPU:

    https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

    If you still crash after setting this up - try holding Shift+Ctrl+Opt+Cmd then open PS. It will ask if you want to reset your preferences. Confirm.

    If you get into PS, I would highly recommend clearing out your HD and have at least 200 GB free space to effectively run PS with your Scratch Disk.

     


    Thanks so much for these really helpful possibilities to check out. (I didn't realize that about my graphics cards). The suggestions didn't work for me initially and then I discovered that the newest Mac OS is actually 13.2.1 not 13.1. The computer wasn't giving any indication that I had updates that needed to happen so I thought I was fully up to date. Turns out that forcing Mac to search for updates brought it up and after updating, everything is working great!

    3 replies

    I
    ivand76598726
    Participant
    September 19, 2023

    Had this same problem today on Windows PC making Photoshop completely unusable.
    Help, I have work to do!

    L
    Learning Lab 360
    Participant
    April 6, 2023

    SAME THING HAPPENED TO ME ON WINDOWS OS

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      February 20, 2023

      HI @BethOlsonCreative what Mac are you running? How much RAM and free HD space do you have?

      B
      BethOlsonCreativeAuthor
      Inspiring
      February 20, 2023

      Hi,

      It's a Macbook Pro 16-inch, 2019 (75 of 500GB free)

      Mac OS 13.1 (Ventura) all updates are current

      2.6 ghz 6-core intel i7

      AMD Radeon Pro 5500M 4 gb

      Intel UHD Graphics 630 1536 MB

      32 GB 2667 MHz DDR4

       

      All Adobe CC apps are up to date

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      February 20, 2023

      75 GB free space is not a lot of room to run PS.

      Also you have two Graphics cards - the discreet UHD (does not meet minimum requirements) and the Radeon Pro.

      Use this page to help setup the proper GPU:

      https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

      If you still crash after setting this up - try holding Shift+Ctrl+Opt+Cmd then open PS. It will ask if you want to reset your preferences. Confirm.

      If you get into PS, I would highly recommend clearing out your HD and have at least 200 GB free space to effectively run PS with your Scratch Disk.

       

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