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jane26895847ud9e
Participant
November 1, 2022
Question

Photoshop 2023 crashing

  • November 1, 2022
  • 4 replies
  • 883 views

photoshop 24.0.0 crashes on opening any type of image. will open a new file but will crash when any type of editing begins. installed on mac OS Ventura 13.0. lightroom crashes immediately. lightroom classic is unresponsive. 

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    4 replies

    J
    J453
    Legend
    November 3, 2022

    I'm not seeing any submitted crash reports from either of you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    November 3, 2022

    Have you tried the suggestions in this thread that I've already suggested?

     

    Can you let us know your system specs?

    Have you tried starting in safe mode and seeing if the issue remains?

      A
      Anonymous
      November 3, 2022

      Photoshop is completely unusable for me right now. Crashed when I try to open a simple file

        E
        Community Expert
        Eugene TysonCommunity Expert
        Community Expert
        November 1, 2022

        Sounds like more than one app causing issues.

         

        Reinstalling rarely fixes everything - you can do a complete reinstall using the
        Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

         

         

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