Photoshop 2023 freezes, everything stops bar the cursor.

[johnl46220336]

I have photoshop CC most recent version. It sometimes freezes on opening, sometimes within a few minutes of opening. Sometimes if you minimise it and go back 4-5 min later it will run again but only to freeze again after a minute or 2. All programs are on the 2TB hard drive with over 1.5 TB of free space. 
Any help is greatly appreciated.

windows 10.

Motherboard Integrated HD sound.

Motherboard 10/100/1000 Ethernet lan.

Arctic cooling freezer 12 low noise.

Super Flower 850w silent platinum PSU.

MSI. NVIDIA GeForce RTX 3060 gaming x 12GB GDDR6.

2TB Kingston FURY Renegade PCIe 4.0 NVMe M.2 SSD 7,300/7,000MB/s¹ read/write

1 TB ADATA SSD SATA-III, read 500MBs, write 520 MBs, silent.

32GB 2133 MHz DDR4,

32GB 2666 MHz DDR4 UDIMM,

Intel i7 8700k (6 x 3.7 GHz - Turbo  6 x 4.7GHz) coffee lake.

ASU’s Prime Z370-P II (Intel Z370) 4x usb3.1 2x usb 2.0

[Myra Ferguson]

You might try the recommendations from this page:

• Troubleshoot crash or freeze in Photoshop

[johnl46220336]

I've worked through these but to no effect.

Thanks for trying.

[TheDigitalDog]

When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

[johnl46220336]

Thank you for our reply,

for whatever reason Alt+Control+Shift dosent open the option to delete the previous settings. Nor was there a reset option on quit in preferences. I have deleted PS without saving previous settings and reinstalled but to no avail.

The other options unfortunately didn't solve the proble either.

Thanks for trying,

[TheDigitalDog]

You could try running the Creative Cloud Cleaner Tool to remove all traces of the Adobe software before reinstalling it (yet again):  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[johnl46220336]

Thanks but I doubt that will solve the issue. The M2 hard drive is new and was bought to allow for a complete fresh reinstall of everything on my P.C. Everything was deleted from the old hard drive which was a then formatted and a fresh install of everything inc windows was done on the new drive. I went this way to remove any traces or corrupt files.

Only windows and installed programs are on the new drive with the older 1TB hard drive bring reserved for images, documents etc.

I'm completely baffled by this especially after a complete fresh system install.

[TheDigitalDog]

Thanks but I doubt that will solve the issue.

By @johnl46220336

Have it your way. All we can do is suggest fixes that are known, in many cases, to work. 

Good luck.

[Myra Ferguson]

Do you have any plugins installed? If so, you might try removing them. Then restart Photoshop.

[johnl46220336]

Thanks Myra,

when I did the fresh install I ran photoshop without any plugins. Which made no difference. The only ones added since are Topaz which have been uninstalled and reinstalled after trying various steps along the way. Including increasing the ram photoshop has available.

[MauMan]

The problem seems to be on latest Nvidia driver 528.02 WHQL (1/5/2023). I rolled back to a previous driver and fixed the issue.

[Andrew30632350c1p4]

2023 Windows version is buggy