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A
ander897dm
Participant
March 7, 2023
Question

Photoshop 2023 New Document "Blank Document Presets" missing

  • March 7, 2023
  • 4 replies
  • 2973 views

I just open psd as usual, and at the moment of creating a new document, I tap on "print" to select an A4 preset, but doesnt appear, as well as in the other choices, I just get the Adobe Stock templates. Any Idea on what´s going on?

 

 

    This topic has been closed for replies.

    4 replies

    J
    Joe330444035r9q
    Participant
    October 19, 2023

    The way I got the blank documents presets to work was to right-click on the Photoshop icon and then choose 'Properties'. From there, I chose the compatibility option, and chose Windows 8 as the compatibility choice (I'm using Windows 11).  Since then, the presets have appeared every time I've used Photoshop. Hopefully it'll stay that way!

    D
    DANIEL26456398o4tx
    Participant
    September 1, 2023

    Did this get solved? The same thing is happening to me. 

      P
      pecktron2000
      Participant
      September 6, 2023

      The same thing happened to me. All of my saved presets are missing.

        S
        Square Monkey
        Participant
        May 10, 2023

        Hi, I have the exact same issue for me, no blank document presets under any menu item in the 'new document' dialogue box except "Default Photoshop Size" under the Photo menu heading. 

        Any ideas Adobe??

          CShubert
          Community Manager
          CShubertCommunity Manager
          Community Manager
          March 7, 2023

          Hi (not able to see your account info since there is no email showing) 
          Testing here shows it working as expected.  Could you share a video of your workflow, how are you able to select A4 print size and see the Stock screen you are showing, that does not seem possible.

           

          N
          Neil294666344mal
          Participant
          April 19, 2023

          I'm guessing the op meant to select A4 or other size, not that he has selected it. I have the exact same issue, no blank document presets under any menu item in the 'new document' dialogue box except "Default Photoshop Size" under the Photo menu heading. 

           

          I've deleted the settings folder and uninstalled and reinstalled photoshop several times, still the same.

           

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