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6 replies

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Brian25503593wzdn
Participating Frequently
June 9, 2023

Very simple fix   On startup hold down for window control alt shift  
A dialogue box will show up asking if u want to delete ur preference file  (Yes)  Dont worry it will crrate a new one  
After that u should be fine  This will aslo work for in design and acrobat  
For some reason adobe preference wil get corrupted  Not sure why  But this will fix it  
It has been the same since CS1  
If  u want to search and look up " key combo to delete adobe preference file on startup "  I am not a mac user currently and forget the combo  But it will work as well  

Btw do not listen to people who tell you to reinstall uninstall etc etc  this will work   

I
Insperatus
Participant
July 30, 2023

This actually worked for me, thanks for this! I started getting this error after a power blackout and I was unable to import, open and I couldn't even close the app.

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Guozheng30365011w2zb
Participant
June 8, 2023

Totally the same problem, I don't have any means to deal with pics now. Even create a new file doesn't work at all. 

I want my 2022 version back. 

 

N
Neus303723043qk9
Participant
June 8, 2023

Having exacrtly same problems. PS won't open any file, cannot create any file. Cannot select any tabs or even 'preferences' to turn anything off/on. Tried opening a psd file, nothing. If i cycle apps, the photoshop window doesn't come forward. It's a zombie. Ridiculous! Can't do anything!

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Brian25503593wzdn
Participating Frequently
January 13, 2023

PC user having same problem,  Photoshop goes thru setup and crashes and unresponsive. Have to do a force quite to close it

any solution?

Ranjisha Sengupta
Ranjisha Sengupta
Legend
January 13, 2023

Hi @Brian25503593wzdn, sorry to hear about the issue. Have you tried any troubleshooting or the steps suggested above?

What is the exact version of the application? 

 

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Brian25503593wzdn
Participating Frequently
January 13, 2023

Disabled plugins,
Reinstalled 3 times, going back to 23.5.3. it starts up thru the main screens, and when it gets to " new window" freezes and have to use task manager to quit... we use an enterprise copy thru whitecap. I did not want to go thru our IT because on something they are clueless..

Personal information removed by Moderator

J
J E Cole
Participant
December 31, 2022

I am having exactly the same issue - I have re-installed over 8 different versions of PS 2023 and none of them work at all. PS 2022 worked absolutely fine, no idea why I uninstalled 2022 before actually checking that 2023 works correctly. Maybe because I trust the world's largest creative software company to get it right first time.   

    Betterslow
    Betterslow
    Participant
    January 1, 2023

    Hi JE,
    I solved it by opening PS, Preferences/Performance and unchecking Use Graphic Processor.
    Give it a try. Maybe it works for you, too.
    Cheers,
    SL

     

      J
      JakeBuganski
      Participant
      January 24, 2023

      This worked for me! Thanks!

      sugart64650781
      sugart64650781
      Participant
      December 16, 2022

      This is infuriating when you have work to do. 

        Ranjisha Sengupta
        Ranjisha Sengupta
        Legend
        October 28, 2022

        Hi there,

         

        Thanks for reaching out.

        Which version of macOS are you using? Does it work properly when you create a new file? Have you tried reinstalling the application? What file format are you trying to open?

        You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

        Please back up your settings prior to resetting the preferences.

        You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences.

         

        Let us know how it goes.

        Thanks! 

        Ranjisha

         

        B
        Brandon268365292qdtAuthor
        Participant
        October 28, 2022

        Hi Ranjisha,

        Yes I uninstalled and re-installed multiple times but nothing changed, I
        also tried to create a new file and nothing happened. I also reset the
        preferences. I'm using macOS Monterey Version 12.0

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        (PII removed by moderator)

          F
          furiousfotog
          Participating Frequently
          November 2, 2022

          I can second this happening on PS 2023. I cannot open more than one jpg, PSD, or other files at the same time (eg. opening a folder). PS 2022 works fine.

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