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Thu247070134uo0
Participant
March 7, 2023
Question

Photoshop 2023 won't open RAW file on Mac Ventura through Google File Stream

  • March 7, 2023
  • 4 replies
  • 1482 views

I am trying to open RAW images on Photoshop 2023 by opening through the Google Drive app on Mac OS Ventura. 

The error "Cannot open due to disk error" keeps popping up. I have uninstalled/reinstalled Google Drive, Photoshop, Bridge, and Camera Raw. Everything is updated with Full Disk Access approvals. The issue started yesterday but I could use everything 5 days ago just fine.

This topic has been closed for replies.

4 replies

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
March 7, 2023

Thank you for the update @Thu247070134uo0 

 

You say you can't open any RAW files, even locally?  

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

S
shanep66323295
Known Participant
May 15, 2023

I'm having the same issue with Synology NAS, where logoically, all massive volumes of my very large RAW images are stored.

 

Now I can't open them.

 

I get the message that the file cannot open due to a disk error.

 

Can you tell me please what "disk error" I need to resolve? Or if this even is a disk error?

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
May 15, 2023

I've recently updated to Ventura.

 

Dragging to local and opening works. It works sporradically on network if I keep trying.

 

But I don't want to copy my workload to my onboard drive, edit, and then copy back to the NAS.

 

That feels like 1997. It all worked pretty well before Ventura turned my 27" mac into a 27" iphone

 

 

 


Hi @shanep66323295 what format is your NAS? Ex Fat (windows) or Mac OS Journal Extended?

Ventura has increased the restrictions on external drives requiring users to reformat to a Mac-compatible format.

    T
    Thu247070134uo0Author
    Participant
    March 7, 2023

    Yes, everything worked fine last Thursday. There have been no updates as far as I know. I've tried to open local RAW files & have had no response from Photoshop as well. 

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 7, 2023

    I recall seeing another post, but I can't find it, that said the recent update from Google was also causing them issues opening other files - not specifically RAW.

    What happens if you drag out of Google Drive and onto your local - does it open fine?

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    March 7, 2023

    Hi @Thu247070134uo0 sorry to hear this. It has been an issue in the past with opening/saving files in Ps from a Google drive:
    https://community.adobe.com/t5/photoshop-ecosystem-discussions/opening-files-from-google-drive/m-p/9534479

     

    but you say it has worked well for you until about 5 days ago?  What has changed in your OS or other changes since then?

     

    Are local files working as expected, it is just Google Drive issue?  Have you checked the Google forums to see if there is some known recent change?

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

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