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Known Participant
September 15, 2023
Question

Photoshop 2024 crashes regularly (approx. every 10 minutes) OSX MAC M2

  • September 15, 2023
  • 19 replies
  • 16141 views

I have the following problem:
Photoshop 2024 crashes regularly (approx. every 10 minutes) while working. No matter what tool I'm working with or what task.

I've already tried the following without success:

  • Photosop uninstalled (including all settings)
  • Fresh installation of Photoshop 2024
  • Fresh installation of Photoshop 2023
  • GPU disabled (not an option for me as various functions that are important to me are significantly slowed down)
  • GPU compatibility checked
  • Plugins are not installed
  • Fonts cache emptied several times
  • Full disk access granted
  • Various restarts
  • I tried with various files

I spent hours trying to solve the problem without success.


Photoshop 2024 25.0, MacBook Pro M2 Max

19 replies

Known Participant
September 18, 2023

Yes, I am in contact with support, now via email after the chat.

eatyourglory
Participant
September 17, 2023

Could you manage to contact an Adobe Agent from the chat box? That's the best way actual Adobe employees could help you.

Known Participant
September 17, 2023

No I haven't.

eatyourglory
Participant
September 16, 2023

Hey! Do you have a sort of screen recording of the crash happening?

J E L
Community Expert
Community Expert
September 16, 2023

Ah, my apologies, I see this option is only available for Windows, not Mac. I wasn't aware of that until just now. Well, I am also sorry I am not able to help you. If you can work successfully for about 10 minutes, and then the program crashes, and this happens more often than not, it seems like a system problem to me. If your crash reports are being sent to Adobe, they can look at the information to see what might be causing your crashes. You can also contact chat support. Make sure you are signed in with your Adobe ID. Ask for assistance with repeated Photoshop 2024 crashes after trying all the fixes you list above. 

— Type AGENT in the chat box to bypass the automatic chatbot and be connected to a live person.

— Chat Link: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please let us know if you are able to find a solution. Hopefully, others with a set-up like yours may have more recommendations for you here.

Known Participant
September 16, 2023

 

I dont have this option …

 

J E L
Community Expert
Community Expert
September 16, 2023

Can you please check again? You can see the “Older GPU” option in my screenshot here:

 

Known Participant
September 16, 2023

Hi JEL, thanks for your help. Deactivate Native Canvas is already deactivated by default. I don't have the Older GPU mode option.

J E L
Community Expert
Community Expert
September 15, 2023

Hi @Iwan24905747x70q, looks as though you've tried a lot of steps already. Are you sending in your crash reports to Adobe? In your system report, I see you are running the Apple M2 Max 38-Core-GPU, which is an integrated graphics card. That GPU has a lot of unified memory, your system overall is powerful with memory, and you have plenty of available scratch space. But it doesn't have any dedicated graphics memory (a dedicated GPU), which is preferred by Photoshop to run at peak performance.

 

You can try this: Preferences > Technology Previews, uncheck “Deactivate Native Canvas” and restart, and/or Preferences > Technology Previews > check “Older GPU mode (pre 2016)” and restart. Others here may have more fixes you can try. Let us know if that makes any difference.