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17

photoshop 2024 do not open any file !

Explorer ,
Nov 22, 2023 Nov 22, 2023

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HELP 

installed photoshop 2024 about 2 weeks ... no issues

this morning I cannot see ANY document... new document, jpeg, psd ... any "progrma error" 

photoshop refuse opening ANYTHING...

nothing changed since yesterday ... 

 

last friday it was illustrator "tilde" key that stopped working and now this ... 

 

please help ... I have works to do ... 

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Adobe
Explorer ,
Nov 22, 2023 Nov 22, 2023

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here the user diagnose report 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 - x86
0 address: 0x00007FF6B0E02C31 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF6AF65F1F8 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF6AF65E52C base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF6AF04CF24 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF6AF04C969 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF6AF04C949 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF6AF05F07D base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF6AF639655 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF6AF63C557 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF6AF63BEEA base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF6AF696806 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF6B0B671D8 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF6B0B6726D base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF6B0B20985 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF6B0B2ECBA base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF6AEFFD28D base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF6B0B22C5D base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF6B0BF75A2 base: 0x00007FF6AC6E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFE1A41257D base: 0x00007FFE1A400000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFE1BD8AA58 base: 0x00007FFE1BD30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

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Explorer ,
Nov 22, 2023 Nov 22, 2023

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I reset all preference, updated all driver and this worked..... butI still have troubler with Tidle key on illustrator... 

back to work 

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New Here ,
Dec 18, 2023 Dec 18, 2023

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LATEST

This keeps happening to me and I keep having to unistall and reisntall Photoshop again.

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