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Photoshop 2024 (ps ver 25.0/25.1) Sign In/Out issue

Community Expert ,
Mar 07, 2024 Mar 07, 2024

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Normally when one is signed out of the Creative Cloud and you open an Adobe application, as for example, Photoshop, you get a Sign in screen, however, in the same scenario with Photoshop 2024 (25.5.0 and 25.5.1) no such screen appears. In addition if one goes to Help and clicks Sign In nothing happens.

The same applies if one is Signed In and wants to Sign Out using Photoshop 2024 (ver 25.0/25.5.1)

nothing happens.

 

So far this is observed on Windows 10, macOS Sonoma 14.3.1 and macOS Monterey 12.7.3.

 

normal sign in screen from photoshop 2023

 

signin.jpg

 

 

photoshop 2024 (25.0/25.5.1) Help menu after no sign in screens appears.

 

signin2.jpg

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Adobe
Community Expert ,
Mar 07, 2024 Mar 07, 2024

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@Jeff Arola I can confirm the above on Windows 10 with Photoshop version 25.5.1, also if I have Photoshop opened and sign out of the CC app, Photoshop closes with an error report

2024-03-07 10_35_55-Error Report for “Adobe Photoshop”.png

 

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New Here ,
Mar 30, 2024 Mar 30, 2024

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I can't sign in  Photoshop 2024 via Help > Sign In

Seems I'm the only person ever to have this error code,  

 

Error code: 12015

 

Any help much appreciated

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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do you have a teams, enterprise or education subscription?

 

and/or are you using a vpn?

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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Your not the only one:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-2024-ps-ver-25-0-25-1-sign-in-out-...

 

Use the Adobe Creative Cloud Application to Sign In or Sign Out

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Community Expert ,
May 20, 2024 May 20, 2024

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Still the same issue of not being able to Sign in or out in the just released Photoshop 2024 (ps ver 25.9) update.

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