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Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
March 7, 2024
Question

Photoshop 2024 (ps ver 25.0/25.1) Sign In/Out issue

  • March 7, 2024
  • 6 replies
  • 14266 views

Normally when one is signed out of the Creative Cloud and you open an Adobe application, as for example, Photoshop, you get a Sign in screen, however, in the same scenario with Photoshop 2024 (25.5.0 and 25.5.1) no such screen appears. In addition if one goes to Help and clicks Sign In nothing happens.

The same applies if one is Signed In and wants to Sign Out using Photoshop 2024 (ver 25.0/25.5.1)

nothing happens.

 

So far this is observed on Windows 10, macOS Sonoma 14.3.1 and macOS Monterey 12.7.3.

 

normal sign in screen from photoshop 2023

 

 

 

photoshop 2024 (25.0/25.5.1) Help menu after no sign in screens appears.

 

    6 replies

    D
    derek_8156
    Participant
    January 14, 2025

    get help screen but nothing happens when click sign in

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity ExpertAuthor
    Community Expert
    December 13, 2024

    The Sign In/Out issue i posted this thread for initially has been fixed in the last few Photoshop releases, i just forgot to come back here and say it had appeared to have been fixed.

    J
    Juan Felipe37891157w5rh
    Participant
    June 6, 2024

    No me deja abrir ninguna de las apps en el escritorio y me arroja este error. Les agradecería demasiado alguien me pueda ayudar ❤️

     

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity ExpertAuthor
      Community Expert
      May 21, 2024

      Still the same issue of not being able to Sign in or out in the just released Photoshop 2024 (ps ver 25.9) update.

      R
      ronk74392770
      Participant
      March 30, 2024

      I can't sign in  Photoshop 2024 via Help > Sign In

      Seems I'm the only person ever to have this error code,  

       

      Error code: 12015

       

      Any help much appreciated

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        March 30, 2024

        do you have a teams, enterprise or education subscription?

         

        and/or are you using a vpn?

          T
          Thasia37797600sj82
          Participant
          April 27, 2025

          yesss this is me. i take student subs and also using a vpn since im on china

          Ged_Traynor
          Community Expert
          Ged_TraynorCommunity Expert
          Community Expert
          March 7, 2024

          @Jeff Arola I can confirm the above on Windows 10 with Photoshop version 25.5.1, also if I have Photoshop opened and sign out of the CC app, Photoshop closes with an error report

           

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