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SHI98A4
Participant
March 4, 2024
Answered

Photoshop 2024 screen freeze problem

  • March 4, 2024
  • 3 replies
  • 2420 views

1. The newest 25.5 photoshop

2.Windows 10 professional 22H2

3. When I open Photoshop, all the buttons and tabs are clickable. However, once I open or create a new file, everything becomes unclickable after a few seconds and then the screen freezes. This bug just happens on today, I was trying to copy a illustrator Vector filer into ps and the ps screen freezed, and then I force closed ps application, and tried to do it again. However, the problem still exists.  I have updated both the graphics card driver and the Photoshop version to the latest, also reinstall photoshop, but this problem still persists. Even if I switch from using Photoshop 2024 to using Photoshop Beta, the same issue occurs. 

 

 video describes whats going on here.

    This topic has been closed for replies.
    Correct answer Kevin Stohlmeyer

    @SHI98A4 long shot but do you have any font management software/plugins installed?

    We had a similar issue here and the Font Manager (Extensis) had a window pop up hidden that said the plugin was not working. It "froze" PS at random times until we resolved.

    3 replies

    S
    SHI98A4Author
    Participant
    March 4, 2024

    it works,and I find out that there is a plugin called "oniric" causes freeze. Thank you.

      A
      Ahmed Os2
      Participating Frequently
      May 16, 2024

      Did you find a solution to the "Oniric" problem that made it work?

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity ExpertCorrect answer
        Community Expert
        March 4, 2024

        @SHI98A4 long shot but do you have any font management software/plugins installed?

        We had a similar issue here and the Font Manager (Extensis) had a window pop up hidden that said the plugin was not working. It "froze" PS at random times until we resolved.

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        March 4, 2024

        @SHI98A4 try manually resetting your Photoshop preferences
        https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
        Remember to backup your settings before doing the preference reset
        https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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