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Photoshop 2024 screen freeze problem

New Here ,
Mar 03, 2024 Mar 03, 2024

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1. The newest 25.5 photoshop

2.Windows 10 professional 22H2

3. When I open Photoshop, all the buttons and tabs are clickable. However, once I open or create a new file, everything becomes unclickable after a few seconds and then the screen freezes. This bug just happens on today, I was trying to copy a illustrator Vector filer into ps and the ps screen freezed, and then I force closed ps application, and tried to do it again. However, the problem still exists.  I have updated both the graphics card driver and the Photoshop version to the latest, also reinstall photoshop, but this problem still persists. Even if I switch from using Photoshop 2024 to using Photoshop Beta, the same issue occurs. 

 

 video describes whats going on here.

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Adobe
Community Expert ,
Mar 04, 2024 Mar 04, 2024

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@SHI98A4 try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to backup your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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@SHI98A4 long shot but do you have any font management software/plugins installed?

We had a similar issue here and the Font Manager (Extensis) had a window pop up hidden that said the plugin was not working. It "froze" PS at random times until we resolved.

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New Here ,
Mar 04, 2024 Mar 04, 2024

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it works,and I find out that there is a plugin called "oniric" causes freeze. Thank you.

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Community Beginner ,
May 16, 2024 May 16, 2024

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Did you find a solution to the "Oniric" problem that made it work?

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