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Photoshop 2025 cannot open any camera raw files starting last week

New Here ,
Oct 30, 2024 Oct 30, 2024

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Photoshop 2025 was previously working fine and able to open camera raw files with Sony and DJI. Starting Oct 28, it has not been able to open any camera raw files. Photoshop 2025 freezes, and I need to use the task manager to shut it down. Photoshop 2025 is able to open other file types, like jpeg. I have uninstalled Photoshop 2025 with uninstalling preferences and installed it again, and the result is the same. I have gone to Edit/Preference/ Camera Raw Preference/ unchecked Use GPU. Please advise. 

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correct answers 1 Correct answer

Community Expert , Oct 31, 2024 Oct 31, 2024

@winstond56643391 try resetting your ACR preferences

2024-03-01 15_00_51-Manage Adobe Camera Raw settings — Mozilla Firefox.png

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Community Expert ,
Oct 31, 2024 Oct 31, 2024

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@winstond56643391 try resetting your ACR preferences

2024-03-01 15_00_51-Manage Adobe Camera Raw settings — Mozilla Firefox.png

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New Here ,
Oct 31, 2024 Oct 31, 2024

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Thank you. This resolves the problem.

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