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CoryCee
Participant
April 23, 2020
Answered

Photoshop 21.1.2 Zoom and Pan Freeze

  • April 23, 2020
  • 54 replies
  • 45317 views

I'm running into a problem where zooming and panning via the hand tool's spacebar shortcut seems to freeze up everything but the navigation bar at the top of Photoshop on Windows 10. 

 

It doesn't happen every time I use spacebar to quickly access the hand tool and pan, but once it does, Photoshop is nearly non-responsive. Luckily, I can still save my document, but that's about it. The view will be frozen, my default system cursor takes over so I'm unable to see the tool-specific cursors, and none of the tools are able to be actually selected. It's like everything besides the top menu is completely frozen, like I'm staring at a screenshot of the Photoshop I was just working on as opposed to running the actual program. I originally wondered if going into fullscreen mode would help, but it didn't seem to work at all.

 

It should be noted that I've replicated this issue with a mouse, since I originally thought this was an issue with my pen tablet display. I actually spent a couple days uninstalling both Photoshop and my tablet drivers and starting from scratch - down to removing excess files by hand. I've also run through some cursory troubleshooting steps, given Photoshop more access to RAM, and switched over to legacy compositing to see if it'd help. Nothing, so far.

 

Currently, my temporary fix is to save the file and completely restart Photoshop. I had originally been closing the file but not Photoshop, and just reloading the piece, but it seems like the error occurred more frequently with this fix as opposed to completely closing and starting up again. The error feels random, so I can't verify that this is the case, however. Quitting works for a short while, obviously, but it's impossible to tell when you're going to have to do so again, and doing this dozens of times within a couple hours is really starting to drag.

 

I'd love to find a fix! The spacebar zoom and pan is SUCH a huge part of my workflow when painting and photo-editing. I absolutely love it and don't want to have to live without it!

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Hi All,

     

    We are happy to announce the June release of Photoshop 22.4.2 that should resolve this issue.

     

    This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

     

    To update Photoshop to 22.4.2, click "Update" in the Creative Cloud desktop app next to Photoshop. See More detailed instructions for updating

     

    Let us know how it goes.

    Thanks,

    Akash

    54 replies

    E
    ErsSup
    Participant
    September 6, 2023

    I have the Version 24.7.0.
    The bug is still present.

    Only the solution that works is...

    Save your work, restart photoshop. Do this minimum of 10 times a day.  Awesome.

      J
      Jessica30863726nlln
      Participant
      July 3, 2023

      This bug is absolutely not fixed, as I keep running into it every few seconds. I have the latest updates, version 24.6. Guess I'll switch back to Procreate or Clip Studio, this bug is impossible to work with.

      U
      unique_person4993
      Known Participant
      December 15, 2022

      Can we please get "(FIXED)" removed from the title of this thread? It's very obvious this issue is not fixed and it's rather misleading for it be marked as such.
      A workaround that involves turning off a feature is NOT a fix by the way. 

        C
        Corniger
        Inspiring
        December 15, 2022

        ...especially considering the workaround just works for certain people.
        I asked for renaming the title already, nobody cares. I'm having my next screenshare in a few minutes, so I'm gonna use CS4 for that, this bug has embarrassed me often enough now.

          Z
          Zoey Dray
          Participant
          January 31, 2023

          I have this problem with Win 11 less than a year old computer, a new Wacom Intuos Pro, and Photoshop 23 all with the latest updates and drivers. Can't zoom without it freezing. 

            D
            Drummunky
            Participant
            December 9, 2022

            Ive had this issue for the past couple of years. No real consistency to it. It would appear I am not alone and that it is a prevalent bug which adobe, unsurprisingly, have not yet fixed. 

             

            Save and re-open is the only work around for it from what i have found. 

             

            Just as well I dont pay a yearlt subscription to have a peravise bug in the software I use....................................

              PECourtejoie
              Community Expert
              PECourtejoieCommunity Expert
              Community Expert
              November 16, 2022

              (wrong thread)

              PECourtejoie
              Community Expert
              PECourtejoieCommunity Expert
              Community Expert
              November 16, 2022

              @Leepar and @Talikira 

              Did you share your system info earlier in the thread? if yes, please post a link, if not, please post in an answer.

               

              Pattie-F
              Pattie-F
              Legend
              November 16, 2022

              For anyone still experiencing this, please try going to Preferences > Tools and unchecking both "Enable Flick Panning" and "Animated Zoom" and let us know if the problem goes away.

               

              Pattie

              Talikira
              Talikira
              Participating Frequently
              November 16, 2022

              Not a fix for users like me who use BOTH those things !! Seconding Leepar.

                spencera49875421
                spencera49875421
                Known Participant
                September 16, 2022

                that is still happening in Photoshop 2022 23.5.0 Release. The fix that they said worked never fixed the issue because it is still present

                  C
                  Carmdq
                  Known Participant
                  September 29, 2022

                  Adobe's fix does not work for many users and I don't think they even care since this has been dragging for years. In my case, the solution proposed in this post by another user seems to have solved it. That is, to disable the 'flick panning' option from Preferences/ tools. Anyway, I find myself using Clip Studio more and more. Much more reliable tool that I only had to buy once.

                    D
                    Diego Moncayo Fotografia
                    Participant
                    July 28, 2022

                    Hey, here with version 23.4.1 and still with the same problem so it most definitely not fixed. Has anyone found a solution to this?

                     

                      U
                      unique_person4993
                      Known Participant
                      July 22, 2022

                      I am also still running into this problem, on version 23.4.2. My workaround is to use the option on the history panel to create a new document from the current state, the new document works fine, but this is still rather annoying as I lose any history when doing this. 

                        C
                        Corniger
                        Inspiring
                        July 22, 2022

                        That's the first real workaround I've seen so far.
                        Other than that, I've given up on this. Since it's clearly "(FIXED)". I do everything in CS4 until I get to the Select & Mask part. For my retouching workflow, this is good enough.

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