Photoshop 21.1.2 Zoom and Pan Freeze

[CoryCee]

I'm running into a problem where zooming and panning via the hand tool's spacebar shortcut seems to freeze up everything but the navigation bar at the top of Photoshop on Windows 10. 

It doesn't happen every time I use spacebar to quickly access the hand tool and pan, but once it does, Photoshop is nearly non-responsive. Luckily, I can still save my document, but that's about it. The view will be frozen, my default system cursor takes over so I'm unable to see the tool-specific cursors, and none of the tools are able to be actually selected. It's like everything besides the top menu is completely frozen, like I'm staring at a screenshot of the Photoshop I was just working on as opposed to running the actual program. I originally wondered if going into fullscreen mode would help, but it didn't seem to work at all.

It should be noted that I've replicated this issue with a mouse, since I originally thought this was an issue with my pen tablet display. I actually spent a couple days uninstalling both Photoshop and my tablet drivers and starting from scratch - down to removing excess files by hand. I've also run through some cursory troubleshooting steps, given Photoshop more access to RAM, and switched over to legacy compositing to see if it'd help. Nothing, so far.

Currently, my temporary fix is to save the file and completely restart Photoshop. I had originally been closing the file but not Photoshop, and just reloading the piece, but it seems like the error occurred more frequently with this fix as opposed to completely closing and starting up again. The error feels random, so I can't verify that this is the case, however. Quitting works for a short while, obviously, but it's impossible to tell when you're going to have to do so again, and doing this dozens of times within a couple hours is really starting to drag.

I'd love to find a fix! The spacebar zoom and pan is SUCH a huge part of my workflow when painting and photo-editing. I absolutely love it and don't want to have to live without it!

[strong_brain154A]

Have exactly the same problem. Tried to reinstall Photoshop, changed video drivers, cleared settings folder — totally no use. Waiting for a solution. Here's some demonstration of freezing in process: https://yadi.sk/i/9pav5PIRSdTy7w

[strong_brain154A]

Found out that 21.0.3 is more stable, but it has a similar bug. It also freezes while tryin' to pan, however, panels and tools become unavailable. But PS can be "waked up" by pressing alt + tab and cancel windows from switching by click anywhere while holding alt + tab. I've got used to it, but it's broken that way for several years. It's a very old issue. 

[PECourtejoie]

Hello, please post the contents of help>system info, so that we get to know your OS, its version, the date of the GPU driver, etc.
Do you have any other software running at the same time as Photoshop?

[strong_brain154A]

Adobe Photoshop Version: 21.1.0 20200212.r.106 2020/02/12: 4dd027efb58 x64
Number of Launches: 4
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.778
System architecture: AMD CPU Family:15, Model:1, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 2994 MHz
Built-in memory: 32701 MB
Free memory: 20962 MB
Memory available to Photoshop: 29946 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.26.5
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.36.1
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:

Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=258, left=2560, bottom=1338, right=4480
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6144
glgpu[0].GLName="NVIDIA GeForce RTX 2060"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.4292"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce RTX 2060/PCIe/SSE2"
glgpu[0].GLRendererID=7944
glgpu[0].HasGLNPOTSupport=1
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glgpu[0].GLDriverDate="20200407000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
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glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
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glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6144
clgpu[0].CLName="GeForce RTX 2060"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="442.92"
clgpu[0].CLBandwidth=2.84614e+11
clgpu[0].CLCompute=2396.86
License Type: Subscription
Serial number: 96040438918143586043
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: D:\CG Apps\Adobe Photoshop 2020\
Temporary file path: C:\Users\svart\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 465,8G, 139,9G free
Required Plug-ins folder: D:\CG Apps\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: D:\CG Apps\Adobe Photoshop 2020\Plug-ins\

Installed components:
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AdbePM.dll PatchMatch 2020/01/10:22:19:58 1.616268 1.616268
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AdobeXMP.dll Adobe XMP Core 2019/08/13-01:06:57 79.164036 79.164036
AdobeXMPFiles.dll Adobe XMP Files 2019/08/13-01:06:57 79.164036 79.164036
AdobeXMPScript.dll Adobe XMP Script 2019/08/13-01:06:57 79.164036 79.164036
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2019/12/06-01:10:17 79.615153 79.615153
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AIDE.dll AIDE 2019/10/26-01:07:54 79.614251 79.614251
ARE.dll ARE 2019/12/06-01:10:17 79.615153 79.615153
AXE8SharedExpat.dll AXE8SharedExpat 2019/09/16-11:49:24 79.613314 79.613314
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BIBUtils.dll BIBUtils 2019/12/06-01:10:17 79.615153 79.615153
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2019/12/06-01:10:17 79.615153 79.615153
CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
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dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
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dvaunittesting.dll photoshopdva 12.1.0
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
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icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
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libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2019/12/04-13:00:55 79.615103 79.615103
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.1
Plugin.dll Adobe Photoshop 2020 21.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.139
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.615153 79.615153
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
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VulcanControl.dll Vulcan Application Control Library 5.6.1.39
VulcanMessage5.dll Vulcan Message Library 5.6.1.39
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.3.0.24640 15.3.0.24640
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.4.2.14

Required plug-ins:

Accented Edges 21.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.1 - from the file “Adaptive Wide Angle.8bf”
Analog Efex Pro 2 5.0.2.149 - from the file “Analog Efex Pro 2.8bf”
Angled Strokes 21.1 - from the file “Filter Gallery.8bf”
Average 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Average.8bf”
BackgroundFilter 5.0.2.149 - from the file “Background.8bf”
Bas Relief 21.1 - from the file “Filter Gallery.8bf”
BMP 21.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 12.2.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 12.2.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.1 - from the file “Filter Gallery.8bf”
Charcoal 21.1 - from the file “Filter Gallery.8bf”
Chrome 21.1 - from the file “Filter Gallery.8bf”
Cineon 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Cineon.8bi”
Clouds 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Clouds.8bf”
Color Efex Pro 4 5.0.2.149 - from the file “Color Efex Pro 4.8bf”
Color Halftone 21.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.1 - from the file “Filter Gallery.8bf”
Conté Crayon 21.1 - from the file “Filter Gallery.8bf”
Craquelure 21.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.1 - from the file “Filter Gallery.8bf”
Crystallize 21.1 - from the file “Standard MultiPlugin.8bf”
Cutout 21.1 - from the file “Filter Gallery.8bf”
Dark Strokes 21.1 - from the file “Filter Gallery.8bf”
De-Interlace 21.1 - from the file “Standard MultiPlugin.8bf”
Dfine 2 5.0.2.149 - from the file “Dfine2.8bf”
Dicom 21.1 - from the file “Dicom.8bi”
Difference Clouds 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Clouds.8bf”
Diffuse Glow 21.1 - from the file “Filter Gallery.8bf”
Displace 21.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.1 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “EazelAcquire.8ba”
Entropy 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Export Color Lookup Tables 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Export3DLUT.8be”
Extrude 21.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “FastCore.8bx”
Fibers 21.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.1 - from the file “Filter Gallery.8bf”
Filter Gallery 21.1 - from the file “Filter Gallery.8bf”
FineStructuresFilter 5.0.2.149 - from the file “FineStructures.8bf”
Fresco 21.1 - from the file “Filter Gallery.8bf”
Glass 21.1 - from the file “Filter Gallery.8bf”
Glowing Edges 21.1 - from the file “Filter Gallery.8bf”
Grain 21.1 - from the file “Filter Gallery.8bf”
Graphic Pen 21.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.1 - from the file “HDRMergeUI.8bf”
HotPixelsFilter 5.0.2.149 - from the file “HotPixels.8bf”
HSB/HSL 21.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.1 - from the file “Standard MultiPlugin.8bf”
IGES 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “U3D.8bi”
Ink Outlines 21.1 - from the file “Filter Gallery.8bf”
JPEG 2000 21.1 - from the file “JPEG2000.8bi”
Kurtosis 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Lens Blur 21.1 - from the file “Lens Blur.8bf”
Lens Correction 21.1 - from the file “Lens Correction.8bf”
Lens Flare 21.1 - from the file “Standard MultiPlugin.8bf”
Liquify 21.1 - from the file “Liquify.8bf”
Matlab Operation 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “ChannelPort.8bf”
Maximum 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Mean 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Measurement Core 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “MeasurementCore.8me”
Median 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Mezzotint 21.1 - from the file “Standard MultiPlugin.8bf”
Minimum 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
MMXCore Routines 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “MMXCore.8bx”
Mosaic Tiles 21.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.1 - from the file “Filter Gallery.8bf”
Nik Collection Selective Tool 5.0.2 - from the file “SelectivePalette.8li”
Note Paper 21.1 - from the file “Filter Gallery.8bf”
NTSC Colors 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.1 - from the file “Filter Gallery.8bf”
OpenEXR 21.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.1 - from the file “Filter Gallery.8bf”
Palette Knife 21.1 - from the file “Filter Gallery.8bf”
Patchwork 21.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.1 - from the file “Standard MultiPlugin.8bf”
PCX 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “PCX.8bi”
Photocopy 21.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “ChannelPort.8bf”
Pinch 21.1 - from the file “Standard MultiPlugin.8bf”
Pixar 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Pixar.8bi”
Plaster 21.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.1 - from the file “Filter Gallery.8bf”
Pointillize 21.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “PBM.8bi”
Poster Edges 21.1 - from the file “Filter Gallery.8bf”
PRC 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “U3D.8bi”
Radial Blur 21.1 - from the file “Standard MultiPlugin.8bf”
Radiance 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Radiance.8bi”
Range 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Render Color Lookup Grid 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Export3DLUT.8be”
Reticulation 21.1 - from the file “Filter Gallery.8bf”
Ripple 21.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.1 - from the file “Filter Gallery.8bf”
Save for Web 21.1 - from the file “Save for Web.8be”
ScriptingSupport 21.1 - from the file “ScriptingSupport.8li”
ShadowsFilter 5.0.2.149 - from the file “Shadows.8bf”
Shake Reduction 21.1 - from the file “Shake Reduction.8bf”
Sharpener Pro 3: (1) RAW Presharpener 5.0.2.149 - from the file “SHP3RPS.8bf”
Sharpener Pro 3: (2) Output Sharpener 5.0.2.149 - from the file “SHP3OS.8bf”
Shear 21.1 - from the file “Standard MultiPlugin.8bf”
Silver Efex Pro 2 5.0.2.149 - from the file “Silver Efex Pro 2.8bf”
Skewness 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
SkinFilter 5.0.2.149 - from the file “Skin.8bf”
SkyFilter 5.0.2.149 - from the file “Sky.8bf”
Smart Blur 21.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.1 - from the file “Filter Gallery.8bf”
Solarize 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Solarize.8bf”
Spaces 21.1 - from the file “Spaces.8li”
Spatter 21.1 - from the file “Filter Gallery.8bf”
Spherize 21.1 - from the file “Standard MultiPlugin.8bf”
Sponge 21.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.1 - from the file “Filter Gallery.8bf”
Stained Glass 21.1 - from the file “Filter Gallery.8bf”
Stamp 21.1 - from the file “Filter Gallery.8bf”
Standard Deviation 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
StrongNoiseFilter 5.0.2.149 - from the file “StrongNoise.8bf”
Sumi-e 21.1 - from the file “Filter Gallery.8bf”
Summation 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Targa 21.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.1 - from the file “Filter Gallery.8bf”
Tiles 21.1 - from the file “Standard MultiPlugin.8bf”
Topaz DeNoise AI 10.0 - from the file “tltopazdenoiseaips_x64.8bf”
Torn Edges 21.1 - from the file “Filter Gallery.8bf”
Twirl 21.1 - from the file “Standard MultiPlugin.8bf”
U3D 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “U3D.8bi”
Underpainting 21.1 - from the file “Filter Gallery.8bf”
Vanishing Point 21.1 - from the file “VanishingPoint.8bf”
Variance 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Viveza 2 5.0.2.149 - from the file “Viveza2.8bf”
Water Paper 21.1 - from the file “Filter Gallery.8bf”
Watercolor 21.1 - from the file “Filter Gallery.8bf”
Wave 21.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “WIASupport.8li”
Wind 21.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “WBMP.8bi”
ZigZag 21.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.4.2.5 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.4.2\"
CDO: 1.64.3
CmdN: 1.3.4
CDP: 1.91.4
com.adobe.photoshop.personalization 1.0.0.0 - from the file "D:\CG Apps\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\index.html”
New Document 3.2.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.2.0\fnft.html?v=3.2.0.7”
com.adobe.stock.panel.licensing 0.1.0 - from the file “D:\CG Apps\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\purchaseTypekit.html”
Home 2.11.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.11.0\index.html?v=2.11.0.12”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “D:\CG Apps\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “D:\CG Apps\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Easy Panel 2 2.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.EasyPanel.JM\index.html”
Export As 4.8.12 - from the file “D:\CG Apps\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

[strong_brain154A]

Adobe Bridge, Total Commander 9.50, Dischord, Slack. 

[IrvingK]

I having this same problem too, very annoying when it keeps happening and takes PS ages to start up and load the large TIFF files I was working on!

It only started in version 21.1.2. Here's my system info:

Adobe Photoshop Version: 21.1.2 20200410.r.136 2020/04/10: efaf3fa4e40 x64
Number of Launches: 657
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.778
System architecture: Intel CPU Family:6, Model:14, Stepping:12 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3600 MHz
Built-in memory: 65454 MB
Free memory: 35981 MB
Memory available to Photoshop: 59969 MB
Memory used by Photoshop: 60 %
ACP.local Status:
- SDK Version: 1.26.5
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.42.4
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 300 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=2560, bottom=1440, right=5120
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=11264
glgpu[0].GLName="NVIDIA GeForce RTX 2080 Ti"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.4250"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce RTX 2080 Ti/PCIe/SSE2"
glgpu[0].GLRendererID=7687
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_33895c186dfc2a0d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_33895c186dfc2a0d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_33895c186dfc2a0d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_33895c186dfc2a0d\nvldumdx.dll"
glgpu[0].GLDriverDate="20200224000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=11264
clgpu[0].CLName="GeForce RTX 2080 Ti"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="442.50"
clgpu[0].CLBandwidth=5.10008e+11
clgpu[0].CLCompute=3720.24
License Type: Subscription
Serial number: 96380535447248639140
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\<removed>\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.82T, 1.25T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/02/11-03:18:47 79.617294 79.617294
AdbePM.dll PatchMatch 2020/02/28:23:19:27 1.617906 1.617906
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/02/08-01:07:13 79.367423 79.367423
AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685
AdobeSVGAGM.dll AdobeSVGAGM 79.617294 79.617294
AdobeXMP.dll Adobe XMP Core 2020/01/30-15:50:38 79.164352 79.164352
AdobeXMPFiles.dll Adobe XMP Files 2020/01/30-15:50:38 79.164352 79.164352
AdobeXMPScript.dll Adobe XMP Script 2020/01/30-15:50:38 79.164352 79.164352
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/02/11-03:18:47 79.617294 79.617294
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AIDE.dll AIDE 2020/02/08-01:07:13 79.617234 79.617234
ARE.dll ARE 2020/02/11-03:18:47 79.617294 79.617294
AXE8SharedExpat.dll AXE8SharedExpat 2020/02/10-01:08:14 79.617265 79.617265
AXEDOMCore.dll AXEDOMCore 2020/02/10-01:08:14 79.617265 79.617265
Bib.dll BIB 2020/02/11-03:18:47 79.617294 79.617294
BIBUtils.dll BIBUtils 2020/02/11-03:18:47 79.617294 79.617294
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/02/11-03:18:47 79.617294 79.617294
CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2020/02/10-01:08:14 79.274472 79.274472
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2020/02/11-03:18:47 79.617295 79.617295
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.1
Plugin.dll Adobe Photoshop 2020 21.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.139
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.617294 79.617294
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 5.6.1.39
VulcanMessage5.dll Vulcan Message Library 5.6.1.39
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.3.0.24640 15.3.0.24640
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.4.2.14

[mbakerman]

I have the same issue as well. I tried reinstalling my Wacom drivers, but it keeps happening.

I'm using a Wacom Intuos Pro Medium PTH-651

[MoonDropsPH]

Im having the same problem too. I can't seem to find a proper fix on this one. please help

[strong_brain154A]

21.2 is strill broken. Please fix this! Constant reboots make our work process very uncomfortable and nervous. 

[MoonDropsPH]

i think i may have found the fix to the issue. i've been using my photoshop now for 2 hours since i fixed it and its going on smoothly.

 go to preferences > tools > disable "flick panning"

i have yet to test if this really works in the long run but for now it is. ill reply updates once the problem still persists

[Meeniepants]

this worked! 

[MoonDropsPH]

since i posted this, i only experienced one crash from photoshop. i think this one works! cheers! 

[Yomi57]

it seems to work for me too !!

Thank you

[benji.wtw]

Thank you for this. I'll admit I find not being able to flick pan a bit jarring but if it means I don't have to reopen my file I'll deal with it. It's crazy that Adobe and Windows Ink have had this problem for 2 years...

[stevandjekic]

Works for me too. Thank you very much!

[Tomaz Vello]

It worked here, but it isn't enjoyable to lose the tool.
I hope Adobe fixes it properly in the future.

Running Photoshop 22.5.1

Laptop

Intel i7-8750H

32 GB ram

Nvidia GTX-1050 

[Constantin5D2C]

Guess we have to disable half of the "features" to make this work 🙂

Have to look for an older version. 

[Andrew23479190r8x6]

Thank you!

[palething]

Thank you! Still saving lives two years out.

Brand new photoshop, brand new computer, brand new tablet and everything... this issue is still happening.

[simonastoeva]

Oh my goodness, I just bought a new laptop and I have this problem! I didn't have in on my old old one! Did you find out what is the reason.. This solution works but as you say it's not enjoyable at all.

[DanielHQM]

Thanks!

I was struggling with it a long time. Annoying when you try to retouch photos and whole photoshop "freezes" and you can't do anything only restart whole app just to make some adjustments and it happens again. That helped me!

[Svicar]

thank you! You sir, made my day. I have the latest verison (24.1.1.) and the problem presist, and your suggestion solved it!

[gawki]

This bug is still happening today, and this solved the issue. Thanks!

[PECourtejoie]

Hi, Ps 21.2.1 lists freezes as one of its fixes, did you try it? https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues