PhotoShop 21.2.4 unable to Open or Find JPG images

[blairh25919382]

Hi there,

Uptill a few days ago when I updated my PS to 21.2.4 and now PS is unable to open any JPG image.
I can Open and edit my images in Lightroom but unable to export them to Photoshop (CMD-E), returns a "File could not be found" error.
I have clients waiting for images and I need this fixed as soon as possible.

Thanks

[crystalrhit]

I have the same problem and have clients waiting as well.

[blairh25919382]

I've uninstalled PS and reinstalled it, still unable to open images in PS. Everything works find in LR but as soon as I export the image to PS I get the error unable to find or open {filename}.


Argh!!!!!!!!!!! This is getting nuts, I've got images to process and people waiting!!!!!!!!!!

[dveatchmedia]

Same here! Projects due today. I thought at first it was a corrupt file, but I dropped the same image into Apple Pages and it worked. May have to jump into another app like Pixalmater to get by today.

[Tanja2014]

people need at least to know your OS.

[blairh25919382]

10.13.6 High Sierra 

[Erika Orlandi]

try to update the camera raw version

[dveatchmedia]

Yessss! This worked! I thought all my updates ran, but lo and behold, camera raw hadn't been updated. Closed PS, ran update, opened last project and imported same file and it worked! Thanks Erika!

[Cheque_]

Tenía el mismo problema y con la actualización funcionó.

Gracias erika

[alekseyburcev]

та же проблема
macOS High Sierra 10.13.6

[dveatchmedia]

Of course, sorry about that! Mac 10.13.6 - PS 21.2.4

[blairh25919382]

Okay, I was able to get a work around to get my images to export into PS.
Roll back your ACR to 12.2.1
When you go to export you image you may get a warning wanting you to upgrade to ACR 13 just open the file anyway and you should be good.

[blairh25919382]

Here's the link....

https://helpx.adobe.com/ca/camera-raw/kb/camera-raw-plug-in-installer.html

[dveatchmedia]

Thank you! I did see this in another post, but it was an earlier version of PS. Will try later. Using Illustrator for now! 🙂

[alekseyburcev]

Спасибо! помогло!