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Participant
October 1, 2020
Question

Photoshop 21.2 crashes on launch with 7z sfx error on Windows 10

  • October 1, 2020
  • 1 reply
  • 16962 views

When I launch photoshop on my machine, photoshop comes up with an error.

I'm running windows 10 home on a rtx 2080fe an i79700k, and 32 gigs of ram.

This is photoshop 2020 21.2

 

 

 

 

---------------------------
7z SFX: error
---------------------------
Application error:

Exception code:
	0x4001000a
Address:
	0x0f323acc
Exception data:
	0x0000000000000093
	0x00007FF8C7ABB050
	0x0000000000000093
	0x000000000060E200

 

 

 

{Thread title edited by moderator}

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1 reply

nikunj.m
Community Manager
Community Manager
October 1, 2020

Hi,

 

We're sorry about the trouble with Photoshop. Please ensure you have all Windows updates installed on the computer. Also, you can try updating Photohsop to the latest version (21.2.4) to check if that helps.

 

Are you able to run the application if you try launching it as an administrator?

 

Regards,

Nikunj

Participant
October 2, 2020

Nevermind, now it does. Looks like i had to redownload the installer

 

nikunj.m
Community Manager
Community Manager
October 5, 2020

Thanks for the update! Please feel free to reach out if you need assistance with anything related to the apps.