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A
Ariel Alejandro5F8C
Participant
February 11, 2021
Answered

Photoshop 22.2 graphic processor crashes everytime I click on a tool.

  • February 11, 2021
  • 4 replies
  • 5741 views

Hi guys, I updated my Adobe cloud and all the softwares.

ONLY with Photoshop happens that the RAM gets 100% used and Photoshop crashes. I can use Illustrator normally.

 

Please help.

Windows 10

Intel Graphics HD

 

    This topic has been closed for replies.
    Correct answer Magnus5F96

    Open the Creative Cloud app, find Photoshop and click the three little dots. From there you can find older version and install them. You don't need to uninstall the current version, it's possible to have multiple versions installed at the same time.

    See my attached image, it's in swedish but I'm pretty sure the placements are the same 🙂 


    I hope this helps.

    4 replies

    Mannavan
    Mannavan
    Participant
    November 28, 2022

    Same issue found. I have GT730 , 32GB, i7 processor. Pls hlp me.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    November 28, 2022

    Same solution - your graphics card does not meet current Photoshop requirements. You will need to install a previous build or upgrade your Graphics card.

    https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

    Specifically your GT 730 clocks in at 672 ops/sec - the minimum is 2,000.

    It also only supports DirectX 11 and DirectX12 is required.

    M
    m_podt
    Participating Frequently
    March 10, 2021

    I think this problem is the same as the one mentioned in this thread. The solution of turning off the preset syncing worked for me (for version 22.3). 

    M
    Magnus5F96
    Participant
    February 11, 2021

    I just had a similar experience. After updating to 22.2, Photoshop used up 97% of my 32GB RAM, crashed, took Slack and Teams with it and my screen went black forcing me to reboot.

    After going back to version 2.1 everything is back to normal.


    Windows 10
    Nvidia GeForce RTX 2070

    A
    Ariel Alejandro5F8CAuthor
    Participant
    February 11, 2021

    How can I downgrade the version? Only with Photoshop?

    M
    Magnus5F96Correct answer
    Participant
    February 11, 2021

    Open the Creative Cloud app, find Photoshop and click the three little dots. From there you can find older version and install them. You don't need to uninstall the current version, it's possible to have multiple versions installed at the same time.

    See my attached image, it's in swedish but I'm pretty sure the placements are the same 🙂 


    I hope this helps.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    February 11, 2021

    PS 2021 has new requitements for CPU, Operating System and GPU and the are known Issues in PS 2021

    Windows

      Minimum Recommended
    Processor Intel® or AMD processor with 64-bit support; 2 GHz or faster processor with SSE 4.2 or later
    Operating system Windows 10 (64-bit) version 1809 or later; LTSC versions are not supported
    RAM 8 GB 16 GB or more
    Graphics card
    • GPU with DirectX 12 support
    • 2 GB of GPU memory
    • GPU with DirectX 12 support
    • 4 GB of GPU memory for 4k displays and greater
    See the Photoshop graphics processor (GPU) card FAQ
    Monitor resolution 1280 x 800 display at 100% UI scaling 1920 x 1080 display or greater at 100% UI scaling
    Hard disk space

    4 GB of available hard-disk space; additional space is required for installation

    		 4 GB of available hard-disk space; additional space is required for installation
    • Fast internal SSD for app installation
    • Separate internal drive for scratch disks.
    Internet Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services †

     

    My Nvidia Quadro K2200 fall short of the Banchmark requirement of 2000 iy 1500. How does your Intel GPU stack up poorly I'll bet.

    What are the minimum graphics processor requirements?

    • On Windows, a GPU with DirectX 12 support and 2 GB of GPU memory
    • On macOS, a GPU with Metal Support and 2 GB of GPU memory

    If your using an older graphics card or driver, GPU functionality in Photoshop may be limited or not supported.

    Generally, consider using GPUs with an Average Ops/Sec of 2000 or higher on PassMark's GPU Computer Benchmark Chart.

     

    JJMack
    A
    Ariel Alejandro5F8CAuthor
    Participant
    February 11, 2021

    How can I know about my graphic processor and if it is compatible with the Directx12?

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