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1004kue
1004kue
Participant
May 12, 2021
Question

Photoshop 22.3.1 will not open unless computer is restarted & tools not working as expected on macOS

  • May 12, 2021
  • 2 replies
  • 1458 views

I've been having issues with PS CC2021 v 22.3.1 since the last update almost 2 weeks ago. Running on macOS Catalina v10.15.7 4.2 GHz Quad_Core i7 with 64GB RAM

  • PS CC2021 will no longer load/start UNLESS I restart my computer. There's no error message, the icon jumps up and down like it's going to load but doesn't. 
  • layers are no longer selected once I click on an image or text.  I have to manually select the layer or text to access it
  • the "new" default proportional scaling no longer works and I have to hold shift to scale

I have not set any preferences, I've been running on default PS settings from the start so I have not touched anything. I'm afraid my only other option is to re-install this weekend after I finish the workweek. Any suggestions? 

 

This topic has been closed for replies.

2 replies

TheDigitalDog
TheDigitalDog
Inspiring
May 26, 2021

Try logging into another account (you may need to make one): does it still crash?

If you boot into Safe mode (hold down Shift Key at boot): does it still crash?

Have you tried running a free utility like Onyx to see if that stops the crashing? 
https://www.titanium-software.fr/en/onyx.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
nikunj.m
nikunj.m
Legend
May 12, 2021

Hi,

 

We're sorry about the trouble with Photoshop 22.3.1. You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

If the issue persists, try re-installing Photoshop after removing it using the Creative Cloud cleaner tool. You can check out the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if it helps!

Regards,

Nikunj

    1004kue
    1004kueAuthor
    Participant
    May 20, 2021

    Hi Nikuj, 

     

    This did help and it restored PS CC2021 to normal. I even downloaded the last 2 recent updates with no issues so far. 

     

    Thanks

    1004kue
    1004kueAuthor
    Participant
    May 24, 2021

    UPDATE: Last PS CC2021 v22.4.1  update from 3 days ago gave rendered the same problem AGAIN. Now I have to use the Adobe cleaner to reinstall at the beginning of a workweek....Either I have to constantly restart my computer to use PS CC2021 or I have to use the "Adobe cleaner" to reinstall? This is getting annoying Adobe. 

     

     

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