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alanc94157700
alanc94157700
Known Participant
July 15, 2021
Question

Photoshop 22.4.2 crashing on load on Windows 10

  • July 15, 2021
  • 2 replies
  • 1902 views

Here is the crash report which I have sent via the report option.  It's been nearly two weeks I have had PS crash on me when loading.  Does anyone have any clue as to what is wrong?

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.2" build="20210602.r.242" source="Windows-Client" crashType="n/a">
<time year="2021" month="7" day="15" hour="18" minute="0" second="31" timeoffset="0" timezone="GMT Summer Time"/>


<user guid="3e7d2198-e7e5-471e-ade4-1690a93f1fc4"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16205" machine="Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="1992 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce MX250" description="NVIDIA GeForce MX250" driverDate="20210621000000.000000-000" driverVersion="30.0.14.7111" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1D13&#38;SUBSYS_85E5103C&#38;REV_A1&#92;4&#38;22E6DBA2&#38;0&#38;00E4" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20200225000000.000000-000" driverVersion="26.20.100.7926" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3EA0&#38;SUBSYS_85E5103C&#38;REV_02&#92;3&#38;11583659&#38;2&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8511B2870">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF8511B2870" symbolname="OpenAdapter12"/>
<stackStatement index="1" address="0x00007FF850EDCF3C" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FF850ED8F4B" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FF850ED7438" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FF850ED6410" symbolname="OpenAdapter12"/>
<stackStatement index="5" address="0x00007FF850ED4A3C" symbolname="OpenAdapter12"/>
<stackStatement index="6" address="0x00007FF8510B4BFA" symbolname="OpenAdapter12"/>
<stackStatement index="7" address="0x00007FF8510B7219" symbolname="OpenAdapter12"/>
<stackStatement index="8" address="0x00007FF8510B52CF" symbolname="OpenAdapter12"/>
<stackStatement index="9" address="0x00007FF8510B3ABE" symbolname="OpenAdapter12"/>
<stackStatement index="10" address="0x00007FF850F3D72D" symbolname="OpenAdapter12"/>
<stackStatement index="11" address="0x00007FF850F3C148" symbolname="OpenAdapter12"/>
<stackStatement index="12" address="0x00007FF850F37C7C" symbolname="OpenAdapter12"/>
<stackStatement index="13" address="0x00007FF851F2D6C6" symbolname="D3D12GetInterface"/>
<stackStatement index="14" address="0x00007FF851EEF0E8" symbolname="D3D12GetInterface"/>
<stackStatement index="15" address="0x00007FF851E976A4" symbolname="unknown"/>
<stackStatement index="16" address="0x00007FF9208D2101" symbolname="unknown"/>
<stackStatement index="17" address="0x00007FF851EA30FD" symbolname="unknown"/>
<stackStatement index="18" address="0x00007FF851EA2BDA" symbolname="unknown"/>
<stackStatement index="19" address="0x00007FF851EA453B" symbolname="D3D12GetInterface"/>
<stackStatement index="20" address="0x00007FF9208D633D" symbolname="D3D12CreateDevice"/>
<stackStatement index="21" address="0x00007FF9208D5FAE" symbolname="D3D12CreateDevice"/>
<stackStatement index="22" address="0x00007FF7E99FA428" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="23" address="0x00007FF7E99EEC4B" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
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<stackStatement index="26" address="0x00007FF7E99BB144" symbolname="boost::serialization::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;"/>
<stackStatement index="27" address="0x00007FF7EAF12465" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="28" address="0x00007FF7EAF121B3" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="29" address="0x00007FF7EAF12A06" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="30" address="0x00007FF7EAF12122" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="31" address="0x00007FF7EAF12986" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="32" address="0x00007FF7EA15C501" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="33" address="0x00007FF7EB29A550" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="34" address="0x00007FF7EA72CA19" symbolname="xmlFreeRMutex"/>
<stackStatement index="35" address="0x00007FF7EA026F42" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="36" address="0x00007FF7EA026A05" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="37" address="0x00007FF7E9E9398A" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="38" address="0x00007FF7EAF7E089" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="39" address="0x00007FF7EBF8A856" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="40" address="0x00007FF7EBF65069" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="41" address="0x00007FF7E9BFA406" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="42" address="0x00007FF7E9BFA493" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="43" address="0x00007FF7E9BEE378" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="44" address="0x00007FF7E9C0403C" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="45" address="0x00007FF7E9E780B4" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="46" address="0x00007FF7E9BF0A0B" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="47" address="0x00007FF7E9E3C282" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="48" address="0x00007FF93C0D54E0" symbolname="BaseThreadInitThunk"/>
<stackStatement index="49" address="0x00007FF93D2E485B" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x006C006900750042"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000027BE025B080"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x006C006900750042"/>
<register name="RDI" value="0x0000027BE05E42D0"/>
<register name="RSP" value="0x000000B29F9A81B8"/>
<register name="RBP" value="0x0000027BF02BE6E0"/>
<register name="RIP" value="0x00007FF8511B2870"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>




 

{Thread title edited by moderator}

This topic has been closed for replies.

2 replies

alanc94157700
alanc94157700Author
Known Participant
July 16, 2021

Thanks,

 

As mentioned crashes started before W11 install so I do not think W11 is the cause.

I deleted the entire setting folder as per the instructions and PS still crashes.  Here is the report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.2" build="20210602.r.242" source="Windows-Client" crashType="n/a">
<time year="2021" month="7" day="16" hour="13" minute="23" second="38" timeoffset="0" timezone="GMT Summer Time"/>
<user guid="3e7d2198-e7e5-471e-ade4-1690a93f1fc4"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16205" machine="Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="1992 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce MX250" description="NVIDIA GeForce MX250" driverDate="20210621000000.000000-000" driverVersion="30.0.14.7111" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1D13&#38;SUBSYS_85E5103C&#38;REV_A1&#92;4&#38;22E6DBA2&#38;0&#38;00E4" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20200225000000.000000-000" driverVersion="26.20.100.7926" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3EA0&#38;SUBSYS_85E5103C&#38;REV_02&#92;3&#38;11583659&#38;2&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000001400000012">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000001400000012" symbolname="unknown"/>
<stackStatement index="1" address="0x00007FFFC49CCF3C" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FFFC49C8F4B" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FFFC49C7438" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFFC49C6410" symbolname="OpenAdapter12"/>
<stackStatement index="5" address="0x00007FFFC49C4A3C" symbolname="OpenAdapter12"/>
<stackStatement index="6" address="0x00007FFFC4BA4BFA" symbolname="OpenAdapter12"/>
<stackStatement index="7" address="0x00007FFFC4BA7219" symbolname="OpenAdapter12"/>
<stackStatement index="8" address="0x00007FFFC4BA52CF" symbolname="OpenAdapter12"/>
<stackStatement index="9" address="0x00007FFFC4BA3ABE" symbolname="OpenAdapter12"/>
<stackStatement index="10" address="0x00007FFFC4A2D72D" symbolname="OpenAdapter12"/>
<stackStatement index="11" address="0x00007FFFC4A2C148" symbolname="OpenAdapter12"/>
<stackStatement index="12" address="0x00007FFFC4A27C7C" symbolname="OpenAdapter12"/>
<stackStatement index="13" address="0x00007FFFC5B2D6C6" symbolname="D3D12GetInterface"/>
<stackStatement index="14" address="0x00007FFFC5AEF0E8" symbolname="D3D12GetInterface"/>
<stackStatement index="15" address="0x00007FFFC5A976A4" symbolname="unknown"/>
<stackStatement index="16" address="0x00007FF87EEA2101" symbolname="unknown"/>
<stackStatement index="17" address="0x00007FFFC5AA30FD" symbolname="unknown"/>
<stackStatement index="18" address="0x00007FFFC5AA2BDA" symbolname="unknown"/>
<stackStatement index="19" address="0x00007FFFC5AA453B" symbolname="D3D12GetInterface"/>
<stackStatement index="20" address="0x00007FF87EEA633D" symbolname="D3D12CreateDevice"/>
<stackStatement index="21" address="0x00007FF87EEA5FAE" symbolname="D3D12CreateDevice"/>
<stackStatement index="22" address="0x00007FF7C1B3A428" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="23" address="0x00007FF7C1B2EC4B" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="24" address="0x00007FF7C1B24C3F" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="25" address="0x00007FF7C1AFAF9F" symbolname="boost::serialization::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;"/>
<stackStatement index="26" address="0x00007FF7C1AFB144" symbolname="boost::serialization::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;::singleton&#60;boost::serialization::extended_type_info_typeid&#60;std::pair&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; const ,dbrush_000011011100::Modeler * __ptr64&#62; &#62; &#62;"/>
<stackStatement index="27" address="0x00007FF7C3052465" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="28" address="0x00007FF7C30521B3" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="29" address="0x00007FF7C3052A06" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="30" address="0x00007FF7C3052122" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="31" address="0x00007FF7C3052986" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="32" address="0x00007FF7C229C501" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="33" address="0x00007FF7C33DA550" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="34" address="0x00007FF7C286CA19" symbolname="xmlFreeRMutex"/>
<stackStatement index="35" address="0x00007FF7C2166F42" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="36" address="0x00007FF7C2166A05" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="37" address="0x00007FF7C1FD398A" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="38" address="0x00007FF7C30BE089" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="39" address="0x00007FF7C40CA856" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="40" address="0x00007FF7C40A5069" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="41" address="0x00007FF7C1D3A406" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="42" address="0x00007FF7C1D3A493" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="43" address="0x00007FF7C1D2E378" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="44" address="0x00007FF7C1D4403C" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="45" address="0x00007FF7C1FB80B4" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="46" address="0x00007FF7C1D30A0B" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="47" address="0x00007FF7C1F7C282" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="48" address="0x00007FF89E7354E0" symbolname="BaseThreadInitThunk"/>
<stackStatement index="49" address="0x00007FF89F1E485B" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000001400000012"/>
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<binaryImage start="0x00007FFFAC7C0000" end="0x00007FFFB11C0000" path="nvwgf2umx.dll"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

I did get a partial load of PS but it froze and then the Error dialog appeared again (hence the above report).
I have 2 graphics cards and below is a copy/paste using Speccy.

Operating System
Windows 11 Home 64-bit
CPU
Intel Core i7 @ 1.80GHz 52 °C
Kaby Lake-U/Y 14nm Technology
RAM
16.0GB
Motherboard
HP 85E5 (U3E1)
Graphics
PLX2783H (1920x1080@50Hz)
PLX2783H (1920x1080@50Hz)
Intel UHD Graphics 620 (HP)
4095MB NVIDIA GeForce MX250 (HP) 47 °C
SLI Disabled
Storage
238GB Western Digital WDC PC SN520 SDAPNUW-256G-1006 (Unknown (SSD))
931GB Seagate ST1000LM049-2GH172 (SATA (SSD)) 35 °C
931GB Samsung SSD 850 EVO 1TB USB Device (USB (SATA) (SSD)) 40 °C
465GB Samsung SSD 860 EVO 500G SCSI Disk Device (USB (SATA) (SSD)) 42 °C
1863GB Samsung M3 Portable SCSI Disk Device (USB (SATA) ) 37 °C
119GB SDXC SCSI Disk Device (SD )
Optical Drives
hp DVDRW GUE1N
Audio
Realtek High Definition Audio

I only use Windows Update or HP update for drivers as I am aware that some Graphics Drivers are specific to Brand/Model.
Regards

Alan






L
Linda37796165daep
Participant
June 3, 2024

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.9.0" build="20240516.r.573" source="Windows-Client" crashType="n/a">
<time year="2024" month="6" day="3" hour="11" minute="34" second="41" timeoffset="420" timezone="SE Asia Standard Time"/>
<user guid="27ea1462-a696-4153-82d3-42c62be3a614"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="vi-VN" oslanguage="en-US" ram="65309" machine="Intel(R) Core(TM) i9-14900K" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="3187 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="128 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20240118000000.000000-000" driverVersion="31.0.101.5186" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_A780&#38;SUBSYS_7E061462&#38;REV_04&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="&#60;&#62;,igd10iumd64.dll,igd12umd64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3090" description="NVIDIA GeForce RTX 3090" driverDate="20240513000000.000000-000" driverVersion="32.0.15.5585" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2204&#38;SUBSYS_38841462&#38;REV_A1&#92;4&#38;18DC2E69&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000051260B18">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000051260B18" symbolname="RecordTag"/>
<stackStatement index="1" address="0x0000000050D4CB95" symbolname="CTJPEGWarningHandler::operator="/>
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<stackStatement index="4" address="0x0000000050D48C2A" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="5" address="0x000000004FB0A7AB" symbolname="unknown"/>
<stackStatement index="6" address="0x0000000050E87030" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="7" address="0x0000000051044AF5" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="8" address="0x0000000050EEFD1A" symbolname="CTJPEGWarningHandler::operator="/>
<stackStatement index="9" address="0x0000000050BB3E6A" symbolname="CTJPEGWriter::CTJPEGWriter"/>
<stackStatement index="10" address="0x00007FFA4DED23BA" symbolname="RtlHashUnicodeString"/>
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</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000081E1DFE300"/>
<register name="RBX" value="0x00000081E1DFE400"/>
<register name="RCX" value="0x0000000000000000"/>
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<register name="RBP" value="0x00000081E1DFE130"/>
<register name="RIP" value="0x0000000051260B18"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</crash>

<sessionId>
d68f5f34-1041-46fb-b5f6-caca99cde5a2
</sessionId>
</crashreport>

 

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
July 15, 2021

Hi,

 

We're sorry about the trouble due to Photoshop crashing. Would you mind telling us if you're launching the application directly or it crashes while trying to open a file? Please ensure you have all available Windows updates installed on the computer along with the latest drivers for your Geforce MX250 graphics card from Nvidia's website.

 

You can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

You can also check out: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

 

Let us know how it goes!

Regards,

Nikunj

alanc94157700
alanc94157700Author
Known Participant
July 16, 2021

Thanks for the prompt reply.  To answer you questions.

 

  • I am fastidious when it comes to latest updates.  Whether system or software everything is always up to date.  My MX250 driver is checked at least weekly.
  • Photoshop when loading displays the splash screen and then either crashes with the 'error' dialog or simply closes down.  Of perhaps 50 attempts maybe 2 or 3 have got to the file loading option but crashes on an attempt.
  • The first thing I did was reset 'prefs' using the advised shortcut key method.  I have also uninstalled and reinstalled the latest version of PS twice.

I have had this problem for two weeks and in that time the MX250 driver has been updated once.  I should add that I am currently using Windows Insider 11 but the issue started prior to the W11 update.  I was hoping the W11 update might resolve the issue but sadly no.

 

Cheers

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
July 16, 2021

Thanks for the info! I expected that you might have tried resetting the preferences & that's the reason I suggested trying to reset the preferences manually to check if that makes a difference. When you updated the drivers for the graphics card, did you do a clean install using the Nvidia software? If not, you can give that a try. Also, do you have multiple graphics cards on the computer?

 

Photoshop is currently not optimized for Windows 11 as it is not officially out yet. We would recommend that you run the application on the latest build of Windows 10.

 

Regards,

Nikunj

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