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Photoshop 22.5.1 slow to launch on Windows 10

New Here ,
Oct 24, 2021 Oct 24, 2021

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Since the latest update, Photoshop has become extremely slow to launch.  What used to take just a few seconds now takes 35+.  The splash screen displays immediately but once loading gets to "Done Sorting Font List" it hangs for about 30 seconds before proceeding.  Once loaded, app performance is fine.

I tried:

  • Disabling "Use Graphics Processor" (in Preferences | Performance).
  • Skip loading optional and third-party plug-ins (by holding Shift at startup).

Neither of these helped.  The loading always hangs at the same point for about 30 seconds.

 

Anyone else start seeing this behavior recently?

 

 

Adobe Photoshop Version: 22.5.1 20210907.r.441 de74e1a  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.1202
System architecture: Intel CPU Family:6, Model:14, Stepping:12 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3600 MHz
Built-in memory: 65469 MB
NVIDIA GeForce RTX 3080 Ti

 

 

 

 

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Hi,

 

We're sorry about the trouble while launching Photoshop. Please ensure you have all available Windows updates installed on the computer along with the latest drivers for your computers hardware.

 

You can try optimizing the Preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

Let us know how it goes!

Regards,

Nikunj

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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I would try the troubleshooting in this document as well: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Thanks for the suggestions.  I installed Photoshop 2022 (23.0.0) today and have the same issue with the new version (i.e., 30 second hang when splash screen shows Done Sorting Font List).

 

Resetting Photoshop's preferences as suggested, doesn't help, however, when reset, the splash screen hangs on either "Reading brushes..." or "Reading preferences..." instead of "Done Sorting Font List" (seems to be about 50/50).

 

Resetting the CameraRaw preferences had no effect.

Deleting the font cache had no effect.

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