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E Keith Borders
E Keith Borders
Known Participant
February 1, 2023
Question

Photoshop 22 and 23 and 24 all [crash]!

  • February 1, 2023
  • 5 replies
  • 1702 views

Virtually everytime I open up this over priced app, it crashes. If I use the Marque Tool, it crashes. If I use the Brush tool, it crashes. I have to continue to close the app via the task mananger cause the app continues to run in the background. What is with this program and windows 11, where they refuse to get along and play nicely? Oh but when it's time to pay for it, my laptop could be in the oven, baking away, Adobe gonna take their money. I already expect the answer to be, "Make sure you're using the latest version". I really don't care what the version number is. All I want and expect is a good running version, that doesn't crash before I even open a document. I could look at the icon and it would crash. And, There's Nothing Wrong With My System. I'm running a great laptop with Nvidia Geforce RTX 3060. All my drivers are up to date and I do a system check and Windows update daily. I'm a computer engineer. My first desktop, I built from scratch and kept it for over 20 years. Photoshop is the only program that does this.

    This topic has been closed for replies.

    5 replies

    L
    Lumigraphics
    Legend
    February 2, 2023

    Video drivers on Windows are notoriously unreliable. Try rolling back to an earlier version or try studio vs gaming drivers.

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      February 6, 2023

      Perhaps try a thorough reset of Photoshop preferences?

      (read this entire post before acting please)

      Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

      If they become corrupt then various issues can occur.

       

      Here’s some info on how to do that:

      https://helpx.adobe.com/photoshop/using/preferences.html

      Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

      https://helpx.adobe.com/photoshop/using/preferences.html#Manually

       

      Note re macOS: The user Library folder is hidden by default.

      To access files in the hidden user Library folder, see here for how to access hidden user library files.

      https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

       

      Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

      https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

       

      Learn how to access and modify Photoshop preferences and customize per your frequent workflows

      https://helpx.adobe.com/photoshop/using/preferences.html

       

      And here’s an earlier forum discussion as an aid to understanding

      https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

       

      You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

      Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

       

       

      Before you reset your preferences

      in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

      Quit Photoshop.
      Go to Photoshop's Preferences folder

      Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


        [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

        Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

        https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

        Library will now appear in the list - below the current user's “home” directory. ]

       

      Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

       

       

      Note for those on macOS:

      Preference preservation is affected by macOS permissions,

      you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

       

       

       

      It may even be time to reinstall Photoshop.

       

      It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

      (See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

       

      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

       

      Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

       

      I hope this helps

      neil barstow, colourmanagement net :: adobe forum volunteer

      google me "neil barstow colourmanagement" for lots of free articles on colour management

      TheDigitalDog
      TheDigitalDog
      Inspiring
      February 1, 2023

      When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

      (macOS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

      This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

      Also: https://helpx.adobe.com/photoshop/using/preferences.html

      *To manually delete Photoshop preferences:
      Quit Photoshop.
      Navigate to Photoshop's Preferences folder:
      macOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
      Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
      **Note:The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. The library will appear below the current user's home directory.
      Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a backup of your settings


      If that doesn't fix the issue:
      Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
      Still crashing? 
      Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      February 1, 2023

       

      @E Keith Borders 

       

      You said you had everything working on December 14. 

      https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-won-t-reopen-after-close-need-to-force-quit-windows/idc-p/13420818#M71048

       

      Is your system info the same as in that thread or has anything changed?

       

      Jane

       

      Trevor.Dennis
      Community Expert
      Trevor.DennisCommunity Expert
      Community Expert
      February 1, 2023

      I was discussing a similar issue with friends this morning.  Photoshop had been repeatedly shutting down on when any sort of drive activity was involved.  It had got to the point where it was happening every few minutes, and driving me crazy.  Fortunately it was saving a recovery version of the file before closing, so I at least was notloosing much work.  I didn't feel like the sort of issue that P{references would affect, but out of desperation I tried it, and three or four days later, not a single issue.

       

      I still hesitate to suggest it on the forum until other things have been eliminated simply because it is annoying having set everything up again,

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 1, 2023

        adobe preference file corruption is the most common cause of bizarre unacceptable app behavior.  you can backup your preferences before resetting, if resetting fails to resolve the problem.

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          February 1, 2023

          reset your preferences, https://helpx.adobe.com/photoshop/using/preferences.html

          E Keith Borders
          E Keith BordersAuthor
          Known Participant
          February 2, 2023

          I'm already using the default settings. I don't have a problem on Windows 10, it's just Windows 11. How do we get these 2 ridiculously unstable programs to play nicely together? BTW, I'm writing this reply on Windows 10.

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          February 2, 2023
          @E Keith Borders wrote:

          I'm already using the default settings.

           

          The preferences file contains more than your default settings. It can become corrupt, especially after a crash or OS update. When the file becomes corrupt, we delete it and allow Photoshop to create a new one. Renaming it instead of deleting it outright means that you can retrieve it if the new one does not solve your issue.

           

          Jane

           

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