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Photoshop 23.0.2 : Graphic processor does not work on Windows

New Here ,
Nov 23, 2021 Nov 23, 2021

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GPU GTX1650 is collectly found, and I download studio driver 472.47

 - https://www.nvidia.co.kr/Download/driverResults.aspx/183660/kr

 

but it's not work

 

포토샵.PNG

 

and this is my sniffer result. I dout 'Driver: UNKNOWN' part, but I'm not sure.

could you guy help me?

 

Start sniffer 2021-11-24 16:01:02
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe

{985479 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Microsoft Basic Render Driver index=0 preferred=1)

# devices: 2
Device 0
Name: Microsoft Basic Render Driver
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,212 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,212 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: UNKNOWN
Driver: UNKOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Supports UMA: SUPPORTED
D3D-ID: 140

Device 1
Name: NVIDIA GeForce GTX 1650
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,154 MB
VRAM: 4,154 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,212 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver: C:\Windows\System32\DriverStore\FileRepository\nvmdsi.inf_amd64_7f72076549656ee2\nvldumdx.dll
Driver date: 2021-10-26 000000.000000-000
Driver age: 1 month
Driver version: 30.0.14.7247
Supports UMA: UNSUPPORTED
D3D-ID: 8066
End platform native
{985671 ms}

{985671 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: NONE

# devices: 0
End platform OpenGL
{985725 ms}

{985725 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1650
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 109 GB / s
Compute score: 1,233.62
Device name string: NVIDIA GeForce GTX 1650
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{985878 ms}

Exit code kExitNormal
End sniffer 2021-11-24 16:01:03

 

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Adobe Employee ,
Nov 25, 2021 Nov 25, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 23.0.2 due to the issues with the Graphics card. Would you mind telling us which version of Windows are you working on? Please try a clean install of the Nvidia drivers after unistalling them completely from the system to check if that helps. You can also check out: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Let us know if it helps!

Regards,

Nikunj

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