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patrickdovephoto
Participating Frequently
December 6, 2021
Answered

Photoshop 23.0.2 healing brush wont work properly, cant see thumbnails in layer screen

  • December 6, 2021
  • 3 replies
  • 391 views

I have see a lot of people writing,discussing the fact that their healing bush is not working right.  You get the black dot but it wont heal till you move the screen.  For some, reseting your preferences works, in my case it didnt.  I have reset, run a fix on the program, uninstalled and reinstalled all of the adobe programs I use.  Still not working.  Thought it might be a bad graphics card, had that checked out and it is working normal.  any ideas?  I have also noticed that the majority of the time, in the layers mini screen, all I see is a white or checker board rectangle.  I dont see the image or any of the masks/edits that I have made, that is untill I force the screen to refresh by moving the image.  Once I do that I can see all the thumbnails, but once I start doing more edits they disapper again.  Any help would be great.

This topic has been closed for replies.
Correct answer J453

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

3 replies

E
evanron
Participant
December 24, 2021

I have similar issues in Photoshop Elements with previews, layer thumbnails, selection box not showing, selection marquee animation not showing. I noticed moving the window off the screen and back on causes the window to update.

 

I have a NVIDIA 3090 GPU and AMD 5900x, 16x10 and 4K monitors. I was able to mostly mitigiate the refresh issue in Windows by turning off GPU Scheduling:  

 

Settings > System > Display > Graphics Settings... then click “Change Default Graphics Settings.” and set to off.

 

Ultimately, I did not make changes to the Adobe settings themselves, I only changed Windows.

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patrickdovephotoAuthor
Participating Frequently
December 12, 2021

yes it is still acing like before, now I am having problems with ps crashing and bridge not communicating with ps.

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J453
Legend
December 13, 2021

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

I suspect the root of your problems is likely an older, unsupported graphics card. You could try disabling it completely: Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

 

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patrickdovephotoAuthor
Participating Frequently
December 13, 2021

My computer was rebuilt and the graphics card was updated at that time.  My IT guy checked everything, so it's not the system.  In fact it's the same card I use at my 9-5 job and both bridge and ps work fine there, minus the crashing.  When mine crashes, it does not give me a report to fill out, it just stops & turns off.

J
J453Correct answer
Legend
December 6, 2021

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

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