Photoshop 23.2 frrezes on macOS Big Sur - Beach balling constantly

Community Beginner ,
Feb 23, 2022 Feb 23, 2022

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I have tried lots of things to fix this and nothing works for long. Photoshop constantly beachballs after a few minutes. Any action seems to cause it. Running latest version (23.2), under Mac OS 11.6.4 (same thing was happening under Mac OS 11.5). Other Adobe programs are fine. Reset preferences, uninstalled Photoshop and reinstalled, etc., etc. iMac 2020 has 64GB of RAM and plenty of spare disk space. Preferences have been tweaked—this is a complete nightmare. I thought upgrading the OS to Bis Sur would help, but no joy.

 

After force quitting Photoshop need to restart Mac to get it to work as stalls on loading preferences, or loading Halide Bottlenecks or MMXCoreRoutines if I reset preferences (CMd-op-shift)

Screen Shot 2022-02-23 at 9.47.50 pm.png

 

This seems to a constant in the PSErrorLog.txt:

 

2022:02:23 18:58:36 : Version :  : Adobe Photoshop 23.2.0 20220210.r.277 189394e
2022:02:23 18:58:36 :  : 369 : REQUIRE failed
2022:02:23 18:58:36 : Stack :  : 0 address: 0x1058a6b00 base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x00000001058a6b3c Adobe Photoshop 2022 + 86072124'
1 address: 0x1032a2f7a base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x00000001032a2f7a Adobe Photoshop 2022 + 46210938'
2 address: 0x1032a3607 base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x00000001032a3607 Adobe Photoshop 2022 + 46212615'
3 address: 0x100ae66f6 base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x0000000100ae66f6 Adobe Photoshop 2022 + 4544246'
4 address: 0x1022e2ac3 base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x00000001022e2ac3 Adobe Photoshop 2022 + 29694659'
5 address: 0x101263f99 base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x0000000101263f99 Adobe Photoshop 2022 + 12398489'
6 address: 0x10126cb58 base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x000000010126cb58 Adobe Photoshop 2022 + 12434264'
7 address: 0x102f9f7e1 base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x0000000102f9f7e1 Adobe Photoshop 2022 + 43050977'
8 address: 0x101291b5f base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x0000000101291b5f Adobe Photoshop 2022 + 12585823'
9 address: 0x1691b7dbc base: 0x16915f000 module name: 'ScriptingSupport' symbol info: '9   ScriptingSupport                    0x00000001691b7dbc PluginMain + 352172'
10 address: 0x1691e0489 base: 0x16915f000 module name: 'ScriptingSupport' symbol info: '10  ScriptingSupport                    0x00000001691e0489 PluginMain + 517753'
11 address: 0x1692493f0 base: 0x16915f000 module name: 'ScriptingSupport' symbol info: '11  ScriptingSupport                    0x00000001692493f0 PluginMain + 947680'
12 address: 0x1177b2beb base: 0x117796000 module name: 'libAdobeScCore.dylib' symbol info: '12  libAdobeScCore.dylib                0x00000001177b2beb _ZNK6ScCore10LiveObject5applyERS0_iRKNS_5ArrayERNS_7VariantEPNS_5ErrorE + 587'
13 address: 0x1176daae3 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '13  libAdobeExtendScript.dylib          0x00000001176daae3 _ZN8ScScript18LiveObjectFunction8propCallERNS_6ObjectERKN6ScCore10BasicArrayERNS_9ESVariantE + 403'
14 address: 0x11771af7c base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '14  libAdobeExtendScript.dylib          0x000000011771af7c _ZNK8jsOpCall3runER8jsRunnerRN8ScScript9ESVariantE + 796'
15 address: 0x117729ff5 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '15  libAdobeExtendScript.dylib          0x0000000117729ff5 _ZNK15jsOpLocalAssign3runER8jsRunnerRN8ScScript9ESVariantE + 85'
16 address: 0x117722e72 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '16  libAdobeExtendScript.dylib          0x0000000117722e72 _ZNK14jsOpStatements3runER8jsRunnerRN8ScScript9ESVariantE + 146'
17 address: 0x11771bde1 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '17  libAdobeExtendScript.dylib          0x000000011771bde1 _ZNK7jsOpTry3runER8jsRunnerRN8ScScript9ESVariantE + 209'
18 address: 0x117722e72 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '18  libAdobeExtendScript.dylib          0x0000000117722e72 _ZNK14jsOpStatements3runER8jsRunnerRN8ScScript9ESVariantE + 146'
19 address: 0x117719079 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '19  libAdobeExtendScript.dylib          0x0000000117719079 _ZNK9jsOpWhile3runER8jsRunnerRN8ScScript9ESVariantE + 233'
20 address: 0x117722e72 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '20  libAdobeExtendScript.dylib          0x0000000117722e72 _ZNK14jsOpStatements3runER8jsRunnerRN8ScScript9ESVariantE + 146'
21 address: 0x11771bde1 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '21  libAdobeExtendScript.dylib          0x000000011771bde1 _ZNK7jsOpTry3runER8jsRunnerRN8ScScript9ESVariantE + 209'
22 address: 0x117722e72 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '22  libAdobeExtendScript.dylib          0x0000000117722e72 _ZNK14jsOpStatements3runER8jsRunnerRN8ScScript9ESVariantE + 146'
23 address: 0x117719a0c base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '23  libAdobeExtendScript.dylib          0x0000000117719a0c _ZNK12jsOpFunction3runER8jsRunnerRN8ScScript9ESVariantE + 412'
24 address: 0x1176efca1 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '24  libAdobeExtendScript.dylib          0x00000001176efca1 _ZN8jsRunner3runERN8ScScript9ESVariantE + 113'
25 address: 0x117717dbc base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '25  libAdobeExtendScript.dylib          0x0000000117717dbc _ZN10jsFunction8propCallERN8ScScript6ObjectERKN6ScCore10BasicArrayERNS0_9ESVariantE + 140'
26 address: 0x11771af7c base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '26  libAdobeExtendScript.dylib          0x000000011771af7c _ZNK8jsOpCall3runER8jsRunnerRN8ScScript9ESVariantE + 796'
27 address: 0x117722e72 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '27  libAdobeExtendScript.dylib          0x0000000117722e72 _ZNK14jsOpStatements3runER8jsRunnerRN8ScScript9ESVariantE + 146'
28 address: 0x117719a0c base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '28  libAdobeExtendScript.dylib          0x0000000117719a0c _ZNK12jsOpFunction3runER8jsRunnerRN8ScScript9ESVariantE + 412'
29 address: 0x1176efca1 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '29  libAdobeExtendScript.dylib          0x00000001176efca1 _ZN8jsRunner3runERN8ScScript9ESVariantE + 113'
30 address: 0x117717e9f base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '30  libAdobeExtendScript.dylib          0x0000000117717e9f _ZN10jsFunction8propCallERN8ScScript6ObjectERKN6ScCore10BasicArrayERNS0_9ESVariantE + 367'
31 address: 0x1176ca730 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '31  libAdobeExtendScript.dylib          0x00000001176ca730 _ZN8ScScript10RealEngine4execEiRNS_6ObjectES2_RKN6ScCore10BasicArrayERNS_9ESVariantEi + 368'
32 address: 0x1176cc970 base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '32  libAdobeExtendScript.dylib          0x00000001176cc970 _ZN8ScScript10RealEngine4evalERNS_6ScriptEPN6ScCore7VariantEiiPKS4_ + 624'
33 address: 0x1176cc66d base: 0x1176b3000 module name: 'libAdobeExtendScript.dylib' symbol info: '33  libAdobeExtendScript.dylib          0x00000001176cc66d _ZN8ScScript10RealEngine4evalERKN6ScCore6StringEPNS1_7VariantEiiPKS5_PS3_i + 189'
34 address: 0x16921f384 base: 0x16915f000 module name: 'ScriptingSupport' symbol info: '34  ScriptingSupport                    0x000000016921f384 PluginMain + 775540'
35 address: 0x16921efd8 base: 0x16915f000 module name: 'ScriptingSupport' symbol info: '35  ScriptingSupport                    0x000000016921efd8 PluginMain + 774600'
36 address: 0x1692204c1 base: 0x16915f000 module name: 'ScriptingSupport' symbol info: '36  ScriptingSupport                    0x00000001692204c1 PluginMain + 779953'
37 address: 0x10606148f base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '37  Adobe Photoshop 2022                0x000000010606148f Adobe Photoshop 2022 + 94176399'
38 address: 0x101d2749f base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '38  Adobe Photoshop 2022                0x0000000101d2749f Adobe Photoshop 2022 + 23684255'
39 address: 0x110d514e9 base: 0x110ccf000 module name: 'PlugPlugOwl' symbol info: '39  PlugPlugOwl                         0x0000000110d514e9 PlugPlugSetNglProfileData + 445811'
40 address: 0x110d512d1 base: 0x110ccf000 module name: 'PlugPlugOwl' symbol info: '40  PlugPlugOwl                         0x0000000110d512d1 PlugPlugSetNglProfileData + 445275'
41 address: 0x110d5aba2 base: 0x110ccf000 module name: 'PlugPlugOwl' symbol info: '41  PlugPlugOwl                         0x0000000110d5aba2 PlugPlugSetNglProfileData + 484396'
42 address: 0x110cf48b3 base: 0x110ccf000 module name: 'PlugPlugOwl' symbol info: '42  PlugPlugOwl                         0x0000000110cf48b3 PlugPlugSetNglProfileData + 65853'
43 address: 0x110dbe078 base: 0x110ccf000 module name: 'PlugPlugOwl' symbol info: '43  PlugPlugOwl                         0x0000000110dbe078 DispatchEvent + 398453'
44 address: 0x110d8b329 base: 0x110ccf000 module name: 'PlugPlugOwl' symbol info: '44  PlugPlugOwl                         0x0000000110d8b329 DispatchEvent + 190246'
45 address: 0x7fff214ceb91 base: 0x7fff2144e000 module name: 'Foundation' symbol info: '45  Foundation                          0x00007fff214ceb91 __NSThreadPerformPerform + 204'
46 address: 0x7fff2071f37c base: 0x7fff2069f000 module name: 'CoreFoundation' symbol info: '46  CoreFoundation                      0x00007fff2071f37c __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17'
47 address: 0x7fff2071f2e4 base: 0x7fff2069f000 module name: 'CoreFoundation' symbol info: '47  CoreFoundation                      0x00007fff2071f2e4 __CFRunLoopDoSource0 + 180'
48 address: 0x7fff2071f0c6 base: 0x7fff2069f000 module name: 'CoreFoundation' symbol info: '48  CoreFoundation                      0x00007fff2071f0c6 __CFRunLoopDoSources0 + 340'
49 address: 0x7fff2071da8c base: 0x7fff2069f000 module name: 'CoreFoundation' symbol info: '49  CoreFoundation                      0x00007fff2071da8c __CFRunLoopRun + 893'
50 address: 0x7fff2071d04c base: 0x7fff2069f000 module name: 'CoreFoundation' symbol info: '50  CoreFoundation                      0x00007fff2071d04c CFRunLoopRunSpecific + 563'
51 address: 0x7fff28965a83 base: 0x7fff28935000 module name: 'HIToolbox' symbol info: '51  HIToolbox                           0x00007fff28965a83 RunCurrentEventLoopInMode + 292'
52 address: 0x7fff289656b6 base: 0x7fff28935000 module name: 'HIToolbox' symbol info: '52  HIToolbox                           0x00007fff289656b6 ReceiveNextEventCommon + 284'
53 address: 0x7fff28965583 base: 0x7fff28935000 module name: 'HIToolbox' symbol info: '53  HIToolbox                           0x00007fff28965583 _BlockUntilNextEventMatchingListInModeWithFilter + 70'
54 address: 0x7fff22f25d72 base: 0x7fff22ee7000 module name: 'AppKit' symbol info: '54  AppKit                              0x00007fff22f25d72 _DPSNextEvent + 864'
55 address: 0x7fff22f24545 base: 0x7fff22ee7000 module name: 'AppKit' symbol info: '55  AppKit                              0x00007fff22f24545 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1364'
56 address: 0x103180b12 base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '56  Adobe Photoshop 2022                0x0000000103180b12 Adobe Photoshop 2022 + 45021970'
57 address: 0x7fff22f16869 base: 0x7fff22ee7000 module name: 'AppKit' symbol info: '57  AppKit                              0x00007fff22f16869 -[NSApplication run] + 586'
58 address: 0x103181ee2 base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '58  Adobe Photoshop 2022                0x0000000103181ee2 Adobe Photoshop 2022 + 45027042'
59 address: 0x1031846c6 base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '59  Adobe Photoshop 2022                0x00000001031846c6 Adobe Photoshop 2022 + 45037254'
60 address: 0x10328529c base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '60  Adobe Photoshop 2022                0x000000010328529c Adobe Photoshop 2022 + 46088860'
61 address: 0x10608d139 base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '61  Adobe Photoshop 2022                0x000000010608d139 Adobe Photoshop 2022 + 94355769'
62 address: 0x100695682 base: 0x100691000 module name: 'Adobe Photoshop 2022' symbol info: '62  Adobe Photoshop 2022                0x0000000100695682 Adobe Photoshop 2022 + 18050'
63 address: 0x7fff20642f3d base: 0x7fff2062d000 module name: 'libdyld.dylib' symbol info: '63  libdyld.dylib                       0x00007fff20642f3d start + 1'
64 address: 0x1 module name: '<unknown module>' symbol info: '64  ???                                 0x0000000000000001 0x0 + 1'
 
 
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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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Hi,

 

We're sorry about the trouble with Photoshop. Does Photoshop freeze while performing a particular task? Please ensure that Photoshop has the necessary permissions on your Mac by following the steps suggested below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

Also, please update Photoshop to the latest version 23.2.1 to check if it makes a difference.

 

Regards,

Nikunj

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Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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Thanks Nikunj for your suggestions.

 

Both those Security and Privacy settings were on already as I had scoured the forums to find any solutions. (Made no difference, btw, when I changed it.)

 

I may have found a solution by looking at the Activity Monitor and UPICLog.log file and seeing where it gets stuck and deleting or renaming files. Not exactly a consumer-friendly solution. Also, possibly related, was Bridge (latest version) refusing to start at all (application not responding). I uninstalled Bridge and that may have been a factor in getting Photoshop to work better. Who would know!

 

I think part of the problem is that updated applications use references to old setting. For example, when using Illustrator (26.0.3) this morning, and opening a document with fonts missing, I got an error (after freezing for some time):

    Error in /Library/Application Support/Adobe/Startup Scripts CC/Adobe InDesign/indesign-v12.0.jsx

I renamed indesign-v12.0.jsx to indesign-v12.0-old.jsx and renamed indesign-v17.0.jsx (latest version) to indesign-v12.0.jsx and the problem went away. Why the latest version of Illustrator was using an outdated InDesign Javascript file is beyond me.

 

As an aside, there is an attempt to read a non-existing file when starting Photoshop (from log file):

   upic::ReadFile(): can't open file /Library/Application Support/Adobe/UXP/PluginsInfo/v1/PS.json errno: 2

 

I did uninstall all the programs and reinstall them but there are so many files littered around the system that it is impossible to remove them all it would seem. 

 

It is hard to have confidence in Adobe programs as I never know when the problems will return.

Upgraded to 23.22.1—maybe that will help—but this problem has persisted over multiple versions and even a major OS upgrade (Catalina to Big Sur).

 

Regards,

Graeme

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Community Beginner ,
Mar 02, 2022 Mar 02, 2022

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Spoke too soon. Problem has come back again. Takes a long time to start, then any action is preceded by a long beach ball. Other Adobe programs seem fine—only Photoshop exhibits this unacceptable lag.

Not sure what else I can do. I might have to start using Affinity programs to get anything done. Or maybe Lightroom?

Any (sensible) suggestions welcome.

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