Photoshop 23.3.1 crashes when select and mask feature selected

[ChrisPearson100]

As it says in the title.

Ive tried updaing the latest graphics drivers and disabling graphics composting and no joy.

VERY frustrating as I have a dedline to meet.

[TheDigitalDog]

When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
MacOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

**Note:
The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. Library will appear below the current user's home directory. Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

[J453]

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

This might be OpenCL compute related: go to Preferences > Performance and click on the "Advanced Settings" button. Uncheck Use OpenCL, restart Photoshop and try your steps to see if the problem persists.

[ChrisPearson100]

Good evening Jeffery,

Photoshop wasn't generating crash reports, so I've had to append the registry key to enable report generation.

I've tried unchecking open CL and that hasn't made a difference.

I'm about to reboot my system and let's see what happens.

[ChrisPearson100]

Rebooted, and opened Photoshop.  The program crashed again and still did not generate a crash report.

I'm going to attempt to reset preferences as described above and see if that helps.

[ChrisPearson100]

Resetting preferences did not help matters.

Not sure where to go from here...

[TheDigitalDog]

Go to Preferences > Technology Previews... and check "Deactivate Native Canvas" - then restart Photoshop. Better?

[ChrisPearson100]

Still having the same issue.

[Mike_Gondek]

Sorry to hear you are having crashes. What OS version are you using?

Make sure your OS & Photoshop & hardware are meeting the system requirements

[ChrisPearson100]

Hi,

OS software version details below.  My system meets the requirements

Edition Windows 10 Home
Version 20H2
Installed on ‎19/‎07/‎2020
OS build 19042.1706
Experience Windows Feature Experience Pack 120.2212.4170.0

[Jana24583117feei]

Hi,

I've had the same issue. I also restarted the system and had only PS opened at that point. I didn't receive the ability to submit a crash report until I resetted the preference settings and tried it again. After the crash submission I received a notification with this troubleshooting link:

https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html?trackingid=W2T7JV6Q&mv=in-pro... where they recommended the following:
"Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop."

>>> THIS has actually finally solved my issue.

Cheers and good luck

[Enlightened_finder1587]

Hello I am having the same problems as the above user.  My computer meets all the needed requirements to run photoshop this current verison of Photoshop.  I have the latest upodate of OS system, as of yesterday actually.   I only purchased this Mac Book Pro two months ago after using my last Mac Pro for 9 years without an issue.  During that time I have never had an issue with any Adobe products.  The past week while editing some recent work I noticed a slight lag from my cursor while using the masking tool in Camera RAW and also in Lightroom.  That lag became longer and with more of a delay more and more difficult to get my work done.  It culminated over the past two days with mulitple crashes and forced quits.  I spent 4 hours yesterday with multiple Apple tele help employees trying various things.  Unistall and install the third party Apps that were causing this crash, trying to use the Ap is safe boot mode, and last but not least Reinstalling the latest OS system.  All of which took much of the day, and by the end of it, Apple concluded that this is an Adobe problem.  I have tried everything suggested in the below (above?) thread.  In both my programs, I have deleted preferences, I have unclicked the Graphics Processor with each new "fix" I have turned off and tried to reboot to no avial.  I too am at my witts end to be honest as my deadline has now passed and I still cannot do what I need to do in either Lightroom or Photoshop.  

Adobe if you are listening, what is going on here?  Is there anyone else out there having similar problems still?  

Thank you..

[DV23]

This is a problem for years now. It happens multiple times a week. It has nothing to do with specific hardware because we get new Macs every year. It was a problem on NVIDIA cards, AMD cards and now we are on M1 studio's and it still happens (albeit less then on our latest iMac 5k's). It is also not Photoshop version dependent, we constantly update (because we always have hope previous bugs will get fixed, and there are a lot). 

There is just something fundamentally wrong with this specific module that needs to get fixed. And I don't think giving users the tip to disable hardware acceleration is a proper solution, just a very slow workaround for a problem that haunts professionals for years now. 

[Enlightened_finder1587]

Thank you very much for your repsonse as frusrtating it is to here that it is nothing we can do about it!