Photoshop 23.5.1 not cropping to correct custom size

Report · Sep 18, 2022

Photoshop 23.5.1 (also 23.5)
M1 Mac Mini, macOS 12.5.1

I have a crop preset to 1200 px x 1200 px, but when I crop an image it does not work. It remains at the imported size (also square, but much larger.) I have to go in to Image Size and do it by hand, which works, but is much slower to do.

Report · Sep 19, 2022

Hi @stardustgirl sorry to hear this.

Let's make sure we're in a default state and there are no stale settings somewhere:

Restore your preferences using this manual method:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly?

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Thank you,

Thank you,
Cory

Report · Sep 19, 2022

Can you show a screenshot of your options bar when using the crop tool

Dave

Report · Sep 20, 2022

Hi Cory,

Thanks for the reply. No luck with the reset. Here's the report:

Adobe Photoshop Version: 23.5.1 20220907.r.724 5600b96 arm64
Number of Launches: 1
Operating System: Mac OS 12.5.1
System architecture: Apple M1, HybridCPU(4:4)
Physical processor count: 8
Built-in memory: 8192 MB
Free memory: 3015 MB
Memory available to Photoshop: 5738 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.7.1
SAM SDK Version: 2.0.0-main.1351
ACP.local Status:
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- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.17.10.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.90.3
Content Credentials is disabled
Content Credential Helper Version: Not Available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: HarfBuzz Not Initialized
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
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GPUVendor: APPLE
IsNativeGPUCapable: 1
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IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 5,726 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1
Display Bounds: top=0, left=0, bottom=900, right=1600
Main Display
Display: 2
Display Bounds: top=216, left=1600, bottom=1116, right=3200
------- Sniffer output
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"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=530795057 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 arm64

[189 ms]
Start sniffer 2022-09-20 13:21:59
# Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 arm64
sniffer -baseTimeMS=530795057 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 arm64

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{123 ms}

{123 ms}
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# displays: 2
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Device version: 2.1 (2.1 Metal - 76.3)
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{140 ms}

{140 ms}
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# devices: 1
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API version: 1.2 (OpenCL 1.2 (Jun 17 2022 18:58:24))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
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Compute score: 12,971.6
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Device vendor string: Apple
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[189 ms]
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[1519 ms]
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------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970827709221566845
GUIDBucket:
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Composite Core Threads (MultithreadedCompositing): on
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Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop 2022/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 228.3G, 63.7G free
Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/

Installed components:

dvametadata.framework dvametadata 22.0.0.0
AdobeXMPScript.framework AdobeXMPScript 79.1b65a79b4 79.1b65a79b4
libdynamic-napi.framework Torq Native local
ICUUnicode.framework ICUUnicode 13.1.0c6496f
ICUConverter.framework ICUConverter 13.1.0c6496f
AdobeCrashReporter.framework AdobeCrashReporter 10.3.2
boost_system.framework boost_system 22.0.0.0
AdobeACE.framework AdobeACE 3.5.0 79.b8223ffb6f.
dvanet.framework dvanet 22.0.0.0
AdobeOwl.framework AdobeOwl 5.5.0
mediacoreif.framework mediacoreif 22.0.0.0
dvascripting.framework dvascripting 22.0.0.0
dvaappsupport.framework dvaappsupport 22.0.0.0
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.3 79.cbab484.
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boost_chrono.framework boost_chrono 22.0.0.0
dynamiclink.framework dynamiclink 22.0.0.0
dvaaccelerate.framework dvaaccelerate 22.0.0.0
dvametadataUI.framework dvametadataUI 22.0.0.0
AdobeARE.framework AdobeARE 2.0.0.1 79.625377
AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377
ICUInternationalization.framework ICUInternationalization 13.1.0c6496f
boost_filesystem.framework boost_filesystem 22.0.0.0
AdobeBIB.framework AdobeBIB 2.0.6 79.b8223ffb6f.
AdobeXMPFiles.framework AdobeXMPFiles 79.1b65a79b4 79.1b65a79b4
AdobeLinguistic.framework 14.4.2.353c9a5
dvaplayer.framework dvaplayer 22.0.0.0
filterport.framework filterport 26.0.0.670
PlugPlugOwl.framework PlugPlugOwl 11.2.0.100
libzip.framework libzip 22.0.0.0
AdobeAGM.framework AdobeAGM 5.3.1 79.b8223ffb6f.
adobe_caps.framework adobe_caps 11.0.0.14 1.584361
AdobeSVGRE.framework AdobeSVGRE 7.1.2 "BUILDVERSION_HELPER"
AdobePDFL.framework AdobePDFL 16.0.7 79 . 0668cdd7
dvavulcansupport.framework dvavulcansupport 22.0.0.0
dvacore.framework dvacore 22.0.0.0
aiport.framework aiport 26.0.0.670
AdobePIP.framework AdobePIP 8.2.0.16
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.3 79.cbab484.
dvatransport.framework dvatransport 22.0.0.0
AdobeXMP.framework AdobeXMPCore 79.1b65a79b4 79.1b65a79b4
AdobeJP2K.framework AdobeJP2K 2.0.8 79.8753c76
dvaaudiodevice.framework dvaaudiodevice 22.0.0.0
LogSession.framework LogSession 8.2.0.16
PlugPlugExternalObject.framework 11.2.0.100
utest.framework utest 22.0.0.0
AdobeSVGAGM.framework AdobeSVGAGM 2.1.0 79.cb34c9e.
dvametadataapi.framework dvametadataapi 22.0.0.0
WRServices.framework WRServices 17.4.0 17.4.0.0
AdobeBIBUtils.framework AdobeBIBUtils 2.0.6 79.b8223ffb6f.
boost_threads.framework boost_threads 22.0.0.0
CloudAILib.framework CloudAILib 26.0.0.670
SPBasic.framework SPBasic 26.0.0.670
AdobeCoolType.framework AdobeCoolType 6.2.4 79.b8223ffb6f.
boost_regex.framework boost_regex 22.0.0.0
boost_program_options.framework boost_program_options 22.0.0.0
dvamediatypes.framework dvamediatypes 22.0.0.0
AdbePM.framework AdbePM 1
boost_date_time.framework boost_date_time 22.0.0.0
dynamic-torqnative.framework Torq Native local
AdobeMPS.framework AdobeMPS 7.0.4.51241 79.14a028f9
dvaui.framework dvaui 22.0.0.0
MacMemory.framework MacMemory 26.0.0.670
AILib.framework AILib 26.0.0.670
ICUData.framework ICUData 13.1.0c6496f
dvamarshal.framework dvamarshal 22.0.0.0
aifm.framework aifm 26.0.0.670
Unified Extensibility Platform uxp-6.2.1-1-cbb9a02
UPIC 2.4.1

Required plugins:

Accented Edges 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 23.5.1, © 2014-2022 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Average 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “Average.plugin”
Bas Relief 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
BMP 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Camera Raw 14.5 (1177), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 14.5 (1177), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Charcoal 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Chrome 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Cineon 23.5 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin”
Clouds 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin”
Color Halftone 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Colored Pencil 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Conté Crayon 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Craquelure 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 23.5 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crystallize 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Cutout 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Dark Strokes 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
De-Interlace 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dicom 23.5 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin”
Difference Clouds 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin”
Diffuse Glow 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Displace 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dry Brush 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Entropy 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Export Color Lookup Tables 23.5 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Extrude 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
FastCore Routines 23.5 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin”
Fibers 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Film Grain 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Filter Gallery 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Fresco 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glass 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glowing Edges 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Grain 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Graphic Pen 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halftone Pattern 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halide Bottlenecks 23.5 © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
HDRMergeUI 23.5, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
HSB/HSL 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IFF Format 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Ink Outlines 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
JPEG 2000 23.5 © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
Kurtosis 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Lens Blur 23.5.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
Lens Correction 23.5.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
Lens Flare 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Liquify 23.5.1, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin”
Matlab Operation 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Maximum 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Mean 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Measurement Core 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
Median 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Mezzotint 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Minimum 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
MMXCore Routines 23.5 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin”
Mosaic Tiles 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Multiprocessor Support 23.5 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
Neon Glow 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Note Paper 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
NTSC Colors 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
Ocean Ripple 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
OpenEXR 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Paint Daubs 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Palette Knife 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Patchwork 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Paths to Illustrator 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
PCX 23.5 © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin”
Photocopy 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Picture Package Filter 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Pinch 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Pixar 23.5 © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin”
Plaster 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Plastic Wrap 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Pointillize 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Polar Coordinates 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Portable Bit Map 23.5 © 1989-2022 Adobe. All rights reserved. - from the file “PBM.plugin”
Poster Edges 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Radial Blur 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Radiance 23.5 © 2003-2022 Adobe. All rights reserved. - from the file “Radiance.plugin”
Range 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Render Color Lookup Grid 23.5 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Reticulation 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Ripple 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Rough Pastels 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Save for Web 23.5.1, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin”
ScriptingSupport 23.5, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
Shear 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Skewness 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Smart Blur 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Smudge Stick 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Solarize 23.5 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin”
SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin”
Spatter 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Spherize 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Sponge 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Sprayed Strokes 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stained Glass 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stamp 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Standard Deviation 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Substance Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin”
Sumi-e 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Summation 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Targa 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Texturizer 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Tiles 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Torn Edges 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Twirl 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Underpainting 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Vanishing Point 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
Variance 23.5 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Water Paper 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Watercolor 23.5.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Wave 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wind 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 23.5 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin”
ZigZag 23.5.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load:

IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/”
PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/”
U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/”

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.12.1.4 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.12.1/"
CDO: 1.125.1
CmdN: 1.13.2
CDP: 1.149.0
Projects: 1.4.5
Loaded at: 52 ms - launch time impact: 247 ms
Content Credentials (Loaded) 0.31.6.0 - from the file "Required Folder"
Loaded at: 1165 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 3.0.3.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 23.6.0.0 - from the file "Required Folder"
Loaded at: 1165 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 23.12.0.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 3.21.13.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/"
CAPTURE: 2.0.41 STOCK: 4.0.2
Share Panel (Loaded) 1.0.3.0 - from the file "Required Folder"
Loaded at: 53 ms - launch time impact: 0 ms
Photoshop UXP Export-As (Prepared) 5.8.13.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"
Loaded at: 1165 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 1102 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 1102 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.9.0.29 - from the file "Required Folder"
Loaded at: 1166 ms - launch time impact: 5 ms
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 3301 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.13.3.0 - from the file "Required Folder"

Installed TWAIN devices: NONE

Report · Sep 20, 2022

Report · Sep 20, 2022

Hi that looks like your crop is titled 1200 x 1200 px but is actual just a 1:1 ratio crop.

Try making your preset like this

Dave

Adobe Support Community

Photoshop 23.5.1 not cropping to correct custom size