Photoshop 23+ Crashes after loading screen

[Jolu Neon]

Soo I have this little bug/crash/error since 23+ it's online I just can't use. (I just downloaded version 23.5.1 and the error still persist)

OS: Windows 11 Pro 64-Bits (10.0, 22.000)

Describing the Problem:
->Every time that I open the PS, immediately after the menu window open, the program closes.

->Don't even load the menu pages, the documents, nothing.

->I Don't have any information besides that, it's just crashing.

If any of you have an idea, or adobe fix it I would love a solution

In the End, with the Adobe Support Help, I just downloaded version 22 to work do my work. 

But Version 22 its flickering while working and just have the newest version would be nice.

[Sameer K]

Hi there,

Has this happened since a recent update of the operating system, graphics drivers, or Photoshop?

Have you tried any troubleshooting steps?

Go to the location of the preference folder mentioned below and rename it to backup. 

https://helpx.adobe.com/photoshop/using/preferences.html

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)

This will give a fresh start to Photoshop as a fresh install.

If Photoshop still crashes, please open Event Viewer from Windows Search.

• Go to Windows Logs > Application Logs & look for Error & Warning logs.
  
  
• Share the log related to Photoshop's crash instance with us.

We hope to hear from you soon.

Thanks!
Sameer K

[Murk Studio]

Hi Sameer, is there any fix to this issue yet? I just updated to 2023 version and I still have this issue

[Robert Mark Morgan]

Apologies, but this continues to happen. It opened properly once after I manually removed the preferences file. 
Do I need to do that everytime I open photoshop?

Crash file is below.

Rob

[Robert Mark Morgan]

Crash report:

Fault bucket 2062749856093228014, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Photoshop.exe
P2: 24.0.0.59
P3: 634899c1
P4: msvcrt.dll
P5: 7.0.22621.608
P6: c4d8152c
P7: 40000015
P8: 000000000000b15c
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.37d94c66-036d-40a7-a8cf-53a7e7592345.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_7ec32c3842a611d025df435cb04e92d3fd64b7_d112b6ff_b243e47a-9157-41a7-8a69-4cd856b076bd

Analysis symbol:
Rechecking for solution: 0
Report Id: 75216c9c-0d56-4332-b2ce-f6e3ddd995fe
Report Status: 268435456
Hashed bucket: 40d399c1674292d70ca05c10b0eccbee
Cab Guid: 0

[Robert Mark Morgan]

Any ideas here @Sameer K ?

[Sameer K]

The crash logs point to msvcrt.dll

Try these steps:

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
2 - Go to Add or remove programs in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).
3 - Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
4 - Download a fresh package of installers for MSVC++ from this link. https://adobe.ly/3DkgAVF
5 - Reinstall all packages (32bit & 64bit) & then restart the computer.
Let me know how it goes from here. Thanks!

Sameer K

[Robert Mark Morgan]

Sameer: 
First off, THANK YOU for trying to help me here. I really wish I could tell you this worked, but alas: no.

I did exactly as you outlined above but PS still crashes within seconds of startup. The link you sent had all x64 and x86 applications (and I installed both), but didn't see 32bit at all in the extracted files. Thoughts?

[Robert Mark Morgan]

@Sameer K update: Seems the only way to reliably start Photoshop is to remove the preferences file before each startup. Works on the first startup, but if I try to restart Photoshop without removing that file, it crashes. Bizarre? Is it a clue to something? Here is the latest crash log:

Fault bucket 1669237232756066832, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Photoshop.exe
P2: 24.0.1.112
P3: 636eb3ab
P4: msvcrt.dll
P5: 7.0.22621.608
P6: c4d8152c
P7: 40000015
P8: 000000000000b15c
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d6682023-6416-4744-affb-20a9fea95197.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_cc1dbe3687f09cb71629ca652328c354d3a19eb3_bd250219_d2f3aeea-7ba6-4198-b4e0-d6d24e0b8712

Analysis symbol:
Rechecking for solution: 0
Report Id: 3d5e3b61-3f86-442e-86e6-f29587dca433
Report Status: 268435456
Hashed bucket: 71bf6b3aefda61ba472a526b50480a10
Cab Guid: 0

[Robert Mark Morgan]

Having the same issue. Here's the crash log:

Fault bucket 2062749856093228014, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Photoshop.exe
P2: 24.0.0.59
P3: 634899c1
P4: msvcrt.dll
P5: 7.0.22621.608
P6: c4d8152c
P7: 40000015
P8: 000000000000b15c
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b50fbe1f-7577-402a-b0e4-e9d43f279bb6.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_7ec32c3842a611d025df435cb04e92d3fd64b7_d112b6ff_d7971863-9bce-449c-88a9-8edaaa1d9a5d

Analysis symbol:
Rechecking for solution: 0
Report Id: 655e8d5b-6da6-4918-95f0-d0bd681e6abc
Report Status: 268435456
Hashed bucket: 40d399c1674292d70ca05c10b0eccbee
Cab Guid: 0

[Robert Mark Morgan]

Also a type 0 crash at the same time:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Photoshop.exe
P2: 24.0.0.59
P3: 634899c1
P4: msvcrt.dll
P5: 7.0.22621.608
P6: c4d8152c
P7: 40000015
P8: 000000000000b15c
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Photoshop.exe_7ec32c3842a611d025df435cb04e92d3fd64b7_d112b6ff_9a0f3e15-f240-4ea3-bf0e-441f38c1d33f

Analysis symbol:
Rechecking for solution: 0
Report Id: 2f6f4925-3c81-414d-a265-ce4495b173b6
Report Status: 4
Hashed bucket:
Cab Guid: 0

[NB, colourmanagement net · Accepted solution]

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

[Robert Mark Morgan]

I've tried all this and uninstalled and reinstalled Photoshop.

R.

[Robert Mark Morgan]

Tried again (by the manual method of removing the file) and it seems to be working now. Thanks!

[NB, colourmanagement net]

Thanks, good to know that it helped

neilB

[Robert Mark Morgan]

So now I have to drag the preferences file out EVERY TIME I start Photoshop. It crashes each time I do not do that. It's a bit of a nuiscance to have to drag the file out, restart Photoshop, and recheck basic things like "zoom with the mouse wheel" every time I want to use a program. Any ideas? @Sameer K