Photoshop 24.0.1 does not work with my Intel graphics card

Forum|Forum|3 years ago
December 12, 2022
1 reply
4453 views

I have an Intel HD onboard graphics card and when I run photoshop 24.0.1 it shows an error. And can't see GPU option on preferences. I worked with the cc20 version and there was nothing like this? Is there any problem with my graphics card to run this version of Photoshop?

If so can I run Photoshop version 22.2 on this graphics card?

Windows

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Ged_Traynor

Community Expert

Hi

You need to be a lot more specific about the actual onboard GPU

https://helpx.adobe.com/ie/photoshop/kb/photoshop-cc-gpu-card-faq.html

Version 22.2 may and may not work

H

heshmaxAuthor

Participant

Check these attachments, VGA Drivers updated, DirectX12 installed.

Ged_Traynor

Community Expert

I have the same problem using Photoshop 2024 with a ASUS notebook with an Intel HD Graphics 3000 system dated 19 May 2016. This message when I open Photoshop and it's greyed out when I check the options under preferences:

Fail: OpenGL unavailable

Fail: OpenCL unavailable

Fail: DirectX unavailable

Fail: Insufficient VRAM: (0 MB of 1500 MB required)

Pass: Direct X feature level UNKNOWN available, feature level 12.0 required

GPU Detected: Unknown GPU (UNKNOWN)

Is there a reasonable solution (meaning, I do not have to update my computer to accomadate PS surely???)? Thanks for any advice.

@Tracie24733778xthz there is no solution for you other than upgrading your PC, Photoshop requires a GPU with DirectX 12 support, you're GPU only supports DirectX 11

https://helpx.adobe.com/ie/photoshop/system-requirements.html

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