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Answered

Photoshop 24 install error 21 with Surface Pro 11

Forum|Forum|1 year ago
September 6, 2024
5 replies
3241 views

Hello there,

I have found a number of posts about some installation errors and also one or two about error 21 "OS doesn't meet minimum requirement". I have tried numerous things:

1. Updating Windows 11 to the latest update (24H2);

2. CC cleaner;

3. Download CV Redist. versions;

4. Re-download installer;

5. Etc.

But unfortunately nothing works. I have also checked the site with the minimum requirements and as far as I can tell my laptop (Windows Surface Pro 11, Snapdragon X Elite, 16gb RAM) does meet the criterea.

Does anybody else have the same issues with the Surface Pro 11 or is there something i'm missing?

Thanks

Windows

Correct answer Ged_Traynor

@DikkeZak "Up until now I have used the standalone installer" try using the Creative Cloud app instead

Participant

I have the same problem with installation adobe photoshop in my Surface Pro 11.

Participant

Sometimes you look for difficult sollutions while the awnser is so simple.

That did it, can't believe the stupidity.

Shivani Somayajula

Participating Frequently

Hey there,

Glad the issue is resolved. I'm moving this thread to the discussion.

Thanks,

Shivani

Community Expert

Correct answer

Community Expert

@DikkeZak "Up until now I have used the standalone installer" try using the Creative Cloud app instead

Participant

Thank you for your fast reply. Up until now I have used the standalone installer. After I log in I get the error message.

Community Expert

Community Expert

@DikkeZak are you using the Adobe Creative Cloud app to install Photoshop

https://creativecloud.adobe.com/apps/download/creative-cloud