Photoshop 24 install error 21 with Surface Pro 11

[DikkeZak]

Hello there,

I have found a number of posts about some installation errors and also one or two about error 21 "OS doesn't meet minimum requirement". I have tried numerous things:

1. Updating Windows 11 to the latest update (24H2);

2. CC cleaner;

3. Download CV Redist. versions;

4. Re-download installer;

5. Etc.

But unfortunately nothing works. I have also checked the site with the minimum requirements and as far as I can tell my laptop (Windows Surface Pro 11,  Snapdragon X Elite, 16gb RAM) does meet the criterea.

Does anybody else have the same issues with the Surface Pro 11 or is there something i'm missing?

Thanks

[Ged_Traynor]

@DikkeZak are you using the Adobe Creative Cloud app to install Photoshop

https://creativecloud.adobe.com/apps/download/creative-cloud

[DikkeZak]

Thank you for your fast reply. Up until now I have used the standalone installer. After I log in I get the error message.

[Ged_Traynor · Accepted solution]

@DikkeZak "Up until now I have used the standalone installer" try using the Creative Cloud app instead

[DikkeZak]

Sometimes you look for difficult sollutions while the awnser is so simple.

That did it, can't believe the stupidity.

[Shivani Somayajula]

Hey there, 

Glad the issue is resolved. I'm moving this thread to the discussion. 

Thanks,

Shivani