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Photoshop, ACR, and Cloud App suddenly not opening on Win 7 Desktop

Explorer ,
Oct 31, 2021 Oct 31, 2021

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I have a 2020 version of Photoshop and Bridge that I have been running on a Windows 7 desktop for 2 years with basically no problems.  As of yesterday I cannot open a file from Camera Raw from Bridge or Photoshop, and cannot even open the Cloud App. When I try and open a file from Bridge I get the message that my Subscription has ended, (it is current!), and when I try to open the Cloud App I get the message "Cannot connect to Adobe Servers" and to check my internet connectivity, or my Firewall (which is fine, not changed!!!). I have had, and do have, the required TLS 1.2 protocol, and nothing else has chnged on my Desktop since I used photoshop last week. I took the trouble to reimage my computer from a week old B/U, to no avail., and even shut my Bitdefender Anti Virus thinking it could be intefering.   I'm stumped as to why I suddenly cannot connect to the Adbe servers to verify my subscription and use Photoshop.

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Adobe Community Professional ,
Oct 31, 2021 Oct 31, 2021

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Sometime ago I read a similar topic.  If I recall correctly, the solution was to completely uninstall the Creative Cloud app, reinstall it and then re-establish the connection to the user's Adobe account.   

 

Since you are on Windows 7 and a less than current version, my suggestion may be completely irrelevant!   At some point, even Microsoft is moving, or has moved, beyond Windows 7.

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Adobe Employee ,
Oct 31, 2021 Oct 31, 2021

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https://helpx.adobe.com/in/download-install/kb/end-of-support-creative-cloud-on-windows-7.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 31, 2021 Oct 31, 2021

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Hi Jeffrey, Thanks, I know support has ended but it Was working fine and I have no idea why it suddenly would not connect to the Adobe servers to do anything ?. I went to Adobe support and chat,  Amit at Adobe support took over my desktop, did a remote fix , downloaded a Microsoft "easy fix" file #51044,? checked my system clock, made some change, had me reboot and sign back in to Adobe and got me up and running again. He was teriffic!!! 

 

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Explorer ,
Oct 31, 2021 Oct 31, 2021

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Hi Bill, Please see my reply to Jeffrey below 😉

 

 

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