Photoshop& Fresco showing’ loading your documents ... - Adobe Product Community - 12744868

Exit

Yilin23111094blx3

New Here ,

Hi I am using IPad Pro 2021 to download the photoshop and other few apps.

neither of them could start to be used, as the apps are all showing'loading files'

the photoshop version; 3.2.2

Hope there would be some solutions

TOPICS

iPadOS

394

Community guidelines

Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe

Explore related tutorials & articles

1 Reply 1

Jump to latest reply

J453

Adobe Employee ,

LATEST

The problem is that your Adobe ID is associated with China which doesn't allow for services.

You will have to contact Customer Care directly to fix this. Details and link here: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

Community guidelines

Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

never-displayed

You must be signed in to add attachments

never-displayed

Resources

Quick links - Photoshop

Get to know Photoshop

Handy Photoshop Links you will want to bookmark

Inspiring tutorials

User Guide - Photoshop

System Requirements

Download and Install

Quick links - Photoshop on iPad

Get to know workspace

Common Questions

Photoshop Cloud Documents

Have a feature request - Submit here

Troubleshoot & Learn new things

Troubleshoot Crash & Freeze issues

Troubleshoot - Scratch disk are full error

Work with Photoshop files in InDesign

Photoshop Monthly Newsletter

Pattie-F

Photoshop Quick tips

Pattie-F

Move artwork between Photoshop & Illustrator

Pattie-F