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michaela9403529
Participant
April 16, 2025
Question

Photoshop & Illustrator Issues

  • April 16, 2025
  • 3 replies
  • 142 views

Hey!

 

So recently I've come across a pretty much day-halting issue

Ive got a pretty solid computer;

I9 14900k 3200 mhz 24 core

128gb ram

Nvidia ATX A200 12gb

 

Photoshop will open, but even the slightest task will crash it

Illustrator will work fine, but even auto-tracing a smiley face black and white will crash it.

 

Ive done the cloud cleaner; drivers are up to date, almost a fresh windows install - i'm pretty lost here.

 

3 replies

CMass
Community Manager
CMassCommunity Manager
Community Manager
April 17, 2025

Hi Michaela9403529,

 

Please ensure that your GPU driver is up to date, as this is often the cause of issues. If you continue to experience problems after updating the driver, please provide your System Info. You can find this by going to Help > System in Photoshop. Copy and paste that information into a text file and share it in your response. 🙂

 

^CM





E
enrique_8807
Participant
April 17, 2025
Want me to take a look at it
kglad
Community Expert
kgladCommunity Expert
Community Expert
April 16, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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