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JJL777
Participating Frequently
February 14, 2024
Question

Photoshop AND creative cloud both fail to install on Win 11

  • February 14, 2024
  • 1 reply
  • 4255 views

I am unable to install either creative cloud OR photoshop directly.

 

I download the installer for either, double click it in downloads, and absolutely nothing happens. I right click, and select run as administrator, I get the warning screen and click yes, and THEN nothing at all happens once again. I DO see the blue spinning circle for a brief second, like it's gonna do something, but it doesn't. There's no on screen error code or anything.

 

If I check the task monitor, I don't see any processes that look like they belong to adobe, so it doens't seem to be hanigng.

 

Under WIndows 10 everything worked. Did a fresh install of Win 11 (official, genuine copy) and now it won't even install. And I'm locked into an annual contract with adobe for software I  now can't use.

 

1 reply

Bojan Živković11378569
Community Expert
Community Expert
February 14, 2024
JJL777
JJL777Author
Participating Frequently
February 14, 2024

While that didn't work, I do appreciate your help.

 

I ran the tool, it found no software installations (not surprising since this is a clean windows install). I re-ran the tool to repair the hosts file as well, and "0 entries were fixed"

Inspiring
March 3, 2024

Did you get this resolved, because I'm having the exact same issue.