Photoshop AND creative cloud both fail to install on Win 11

Forum|Forum|2 years ago
February 14, 2024
1 reply
4279 views

I am unable to install either creative cloud OR photoshop directly.

I download the installer for either, double click it in downloads, and absolutely nothing happens. I right click, and select run as administrator, I get the warning screen and click yes, and THEN nothing at all happens once again. I DO see the blue spinning circle for a brief second, like it's gonna do something, but it doesn't. There's no on screen error code or anything.

If I check the task monitor, I don't see any processes that look like they belong to adobe, so it doens't seem to be hanigng.

Under WIndows 10 everything worked. Did a fresh install of Win 11 (official, genuine copy) and now it won't even install. And I'm locked into an annual contract with adobe for software I now can't use.

Windows

Bojan Živković11378569

Community Expert

Have you tried CC Cleaner tool Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

JJL777Author

Participating Frequently

While that didn't work, I do appreciate your help.

I ran the tool, it found no software installations (not surprising since this is a clean windows install). I re-ran the tool to repair the hosts file as well, and "0 entries were fixed"

J

jolynnk16631128

Inspiring

Did you get this resolved, because I'm having the exact same issue.

By @jolynnk16631128

Was yours a new system?

i.e. had Photoshop been installed on it before?

Did it fail after a Windows update?

Can you tell us a bit about the hardware you are using, and the Windows version?

Wew generally ask people to open Photoshop and go Help > System Info > Copy and paste to this thread, but seeing as you can't get Photoshop to install, you can still use Windows Version, or System Information to open this window. Just hit the Windows key and type the above commands. Select the larger window, then use Ctrl A to select all, and Ctrl C to copy, and then paste here.

@JJL777 would you mind doing the same. You don't have Windows 11 installed, but it should tell us enough to have a clue what's going on, and at least if you both share something that is causing the issue.

Thanks

"Was yours a new system?

i.e. had Photoshop been installed on it before?

Did it fail after a Windows update?"

Well, here's a weird update.
I've been working on this for 3 days straight to no avail. I've tried EVERYTHING anyone has suggested, and when I came here to show you my Windows Log, I thought I'd run it one more time to show a recent attempt.

And the danged thing started installing!! Windows did do an update since yesterday (last time I tried) and it was the 2024-02 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5034848)

Now it installed with no issues whatsoever.

So either it was on Adobe's end, or the update fixed whatever the issue was!

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