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Geoff277677858p36
Participant
July 17, 2023
Answered

Photoshop and Windows 11 printing

  • July 17, 2023
  • 1 reply
  • 1524 views

Is anyone else having a problem printing from Photoshop with Windows 11? Every time I click on print, Photoshop closes.

 

 

 

[branched from unrelated thread by moderator and subject renamed]

 

 

 

 

    This topic has been closed for replies.
    Correct answer NB, colourmanagement

    @Geoff277677858p36 Apologies - the 2nd link has a spurious / on the end 

    it should be https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

     

    Next:

    Perhaps try a thorough reset of Photoshop preferences? 
    (read this entire post before acting please)
    Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 
    If they become corrupt then various issues can occur.
     
    Here’s some info on how to do that:
    Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 
     
    Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.
    1.Quit Photoshop.


    2.Navigate to Photoshop's Preferences folder.
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

 
Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
    3.Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings


    5.Open Photoshop.

 New preferences files will be created in their original location.

     
     
    Note re macOS: The user Library folder is hidden by default.
    To access files in the hidden user Library folder, see here for how to access hidden user library files. 
     
    Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video
     
    Learn how to access and modify Photoshop preferences and customise per your frequent workflows
     
    And here’s an earlier forum discussion as an aid to understanding
     
    You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.
     
     
    Before you reset your preferences
    in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 
    Quit Photoshop.
Go to Photoshop's Preferences folder
    
   [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

   Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 
      In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 
      Library will now appear in the list - below the current user's “home” directory. ]
     
    Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.
     
     
    Note for those on macOS:
    Preference preservation is affected by macOS permissions, 
    you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy
     
    If that doesn't fix the issue:
    Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
    Still hanging? 
    Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 
    Do you still have problems?
     
     
     
    It may even be time to reinstall Photoshop. 
     
    It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 
    (See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)
     
    Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.
     
    Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.
     
    I hope this helps
    neil barstow, colourmanagement net :: adobe forum volunteer
    google me "neil barstow colourmanagement" for lots of free articles on colour management

     

    1 reply

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    July 18, 2023

    @Geoff277677858p36 have a look at this info:

    You may like to re-install the printer drivers to check if that makes a difference?

    Here is some general Adobe [Mac and Win] info on printing problems,
    https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html
    Simple reset: hold the space bar when you open the print window. It resets the print dialogs

    - - - - - - - -
    If that doesn’t help -
    Here is some troubleshooting advice:
    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html\


    I hope this helps
    neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
    google me "neil barstow colourmanagement" for lots of free articles on colour management

      G
      Geoff277677858p36Author
      Participant
      July 18, 2023

      I have done everything in the first link, The seconfd link came up as 404. I had already updated the drivers and printing works for all other applications on the windows 11. I tried the space bar, no help. The print dialog box never opens and PhotoShop closes by itself. It seems like PhotoShop is hunting for a printer but cannot find it, as I get the "spinning wheel" for a bit before PhotoShop closes.

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      July 25, 2023

      Thank You for your help. I pressed the reset preverences when quitting button and when I brought up Photoshop again it said my printer was not compatible and to check for printer. My correct printer came up and is working now.


      @Geoff277677858p36 @Thanks for letting us know it worked. It helps others to know of successful solutions. 

      Neil B 

      colourmanagement 

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