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defaultjj6p7cqh3ecg
Participant
August 24, 2021
Answered

Photoshop artboard not loading

  • August 24, 2021
  • 1 reply
  • 325 views

Hi, I have Photoshop 2021 installed on a VDI. When I try to open a new PS file or open an existing PS file, the screen which should display the file doesnt. Instead it just shows the welcome text when you first load photoshop. There is nothing I can select on the window, just have to close the application.

 

Strangely, Illustrator opens docs fine. Issue is just with Photoshop.

 

Grateful for any ideas. 

 

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Correct answer J453

Try disabling "Use Graphics Processor" under Preferences > Performance and restart Photoshop.

See note about virtual machines here (#9): https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor 

1 reply

J
J453Correct answer
Legend
August 24, 2021

Try disabling "Use Graphics Processor" under Preferences > Performance and restart Photoshop.

See note about virtual machines here (#9): https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor 

    D
    defaultjj6p7cqh3ecgAuthor
    Participant
    August 25, 2021

    Thanks Jeffrey, this solved the issue. 

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