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Participant
May 30, 2023
Answered

Photoshop beta age limit

  • May 30, 2023
  • 1 reply
  • 1290 views

Hello, I wanted to use a feature in the Photoshop beta version, but a warning came up saying I cannot use it because, according to my account, I'm under 18 years old. However, I'm older than 18, so there must be a mistake. How can I change this?

 

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Correct answer jane-e

@Yonca Güneş 

 

Try this:

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

 

~ Jane

1 reply

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
May 30, 2023

@Yonca Güneş 

 

Try this:

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

 

~ Jane

Participant
June 5, 2023

I went to the Behance site and added my DOB and it works now. Thank you!

 

jane-e
Community Expert
Community Expert
June 5, 2023

You're welcome @John302853947ssy , I'm glad it's working for you!

 

Jane