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zh79152044
Participating Frequently
February 29, 2024
Question

Photoshop breaks if I try to use my graphics card. (Grey boxes appear, image preview issues, etc)

  • February 29, 2024
  • 11 replies
  • 1291 views

This is an issue across all(?) latest versions of Photoshop on Mac and PC. I've been running into major GPU-related issues on my Mac Pro 2013, where images would load up incorrectly tiled, boxes would appear when painting, the view would freeze, and eventually got to the point where I couldn't even see my files anymore when I opened them. I had to bypass my GPU entirely to even see what was going on.

Thinking that my graphics card was out of date and incompatible, I built a new PC using Windows 10 to make sure I wouldn't have hardware limitations. A huge investment and a few days later, and I'm experiencing the same persistent problems, and the latest versions of photoshop (from 24.2-25.5) will ONLY run if I deselect "use GPU".

HOW/WHEN IT HAPPENS:
The issue usually makes itself known when I paint on a Levels Layer mask, which sits underneath a grey layer set to "color" mode. Instead of seeing the brush, I get a series of grey boxes (attached). Changing the zoom level also renders a chunk of the canvas with a grey box overtop. This is just one of a few problems I've been running into, which include flickering/white flashing, boxes around the cursor when hovering over menus, the canvas freezing, and the cursor changing back to a pointer and ignoring the tool settings & not showing any changes when clicking/brushing.

I've been troubleshooting this for three days now and am seriously behind on work as a result.

 

WHAT I'VE TRIED:

  • Uninstalling & Reinstalling wacom drivers, trying older versions instead of the newest ones.
  • Uninstalling & Reinstalling NVIDIA graphics drivers, using older versions, alternating between studio and game mode
  • Resetting PS preferences, changing all combinations of the following:
    • Turning off Multithreaded compositing
    • Turning off "Use OpenCL"
    • Disabling native canvas
    • Using older GPU mode
  • Using older versions of Photoshop. Currently PS21 (22.2) is the least glitchy one to use.

 

I've been using Photoshop since I was a kid and I've never been more upset, frustrated, and disappointed with how broken this program is - these display issues have been persistent but small over the last couple years but now they are rendering the program unsuable. Why did I just drop a few hundred bucks on a graphics card that the current versions of Photoshop can't even use?

11 replies

Kevin Stohlmeyer
Community Expert
Community Expert
February 29, 2024

@zh79152044 unfortunately your Mac Pro 2013 is not compatible with current System Requirements for Photoshop. That being said on your new PC please go to Photoshop/Help Menu/System Info and copy/paste the entire report here. Please reply only once - it takes time to process the report and show your reply.