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V
VidilV
Participant
April 9, 2021
Question

Photoshop Bug on macOS Big Sur

  • April 9, 2021
  • 1 reply
  • 357 views

Hello everyone,

I have problems with photoshop on Mac big Sur, some functionality bugs (brush dont work sometimes at certain times and the software lags when there is a lot of content (fx...)

Do you have the same problem?

This topic has been closed for replies.

1 reply

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
April 9, 2021

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you're using along with your computers macOS version?

 

You can try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

V
VidilVAuthor
Participant
April 10, 2021

Hello Nikunj.m,

Thank you for your reply,

Here is the version i use of photoshop and my preferences.

I have a Mac from 2017 (8GO RAM  but only 6go usable for photoshop and i dont know why)

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
April 12, 2021

Thanks for the info however, the screenshot you shared does tell us the version of Photoshop you're using. Please ensure you have all available updates for Photoshop & macOS installed on the machine.

 

Applications do not have access to all the Ram available on the computer as some it might be reserved for the operating system. Since you have the Itnel Iris plus graphics on the computer, please try disabling the option to Use graphics Processor from Photoshop through the Performance tab under Preferences. Once done, quit & relaunch Photoshop to check if that helps.

 

Regards,

Nikunj

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