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EZEKIEL2K
Participant
November 4, 2021
Answered

Photoshop Bug

  • November 4, 2021
  • 2 replies
  • 158 views

Hello everyone, I keep receiving this bug on Adobe Photoshop (23.0) like it would just freeze when I open a file, I did every fix Adobe offered but none resolve the problem. Can anyone please help with this problem, I really need Photoshop for my college. Thank you so much.

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Correct answer AxelMatt

Please check your driver for the graphic device. Do you use the latest one? If not download and install the latest version. If you use the latest try to install an older one.

Is your system up-to-date?

 

Have you checked the steps in this document?

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

2 replies

AxelMatt
Community Expert
AxelMattCommunity ExpertCorrect answer
Community Expert
November 4, 2021

Please check your driver for the graphic device. Do you use the latest one? If not download and install the latest version. If you use the latest try to install an older one.

Is your system up-to-date?

 

Have you checked the steps in this document?

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
EZEKIEL2K
EZEKIEL2KAuthor
Participant
November 4, 2021

Hello, thank you for the prompt reply, I really appreciate it. My Photoshop runs without graphic processor but is there a way I can fix and run my Photoshop again with my processor enabled? (NVIDIA GeForce GTX 1650) 


Many thanks