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Sha1yen
Participant
January 13, 2024
Question

Photoshop can't open or create projects after first use.

  • January 13, 2024
  • 5 replies
  • 145 views

Hello people who are hopefully more technically inclined than myself.

 

I'm at my wits end, trying to get started on using Photoshop as part of an online digital arts program.

After having done a regular installation of creative cloud and photoshop, the program works perfectly fine... ONCE. After several full reinstalls of both creative cloud and photosop, it's been consistent in only working for 1 single session. After that 1 session, whenever I try to open a .psd project or create a completely new blank one, the program just stalls and eventually gives me an error message saying that it encountered a program error. No error code or anything to troubleshoot off. 

 

I'm not using any custom additions to the program, the most I've done is save a couple of presets for brushes. 

 

I've tried googling my way to salvation, but couldn't find any discussions of the problem described as I'm facing it. 

    This topic has been closed for replies.

    5 replies

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    January 16, 2024

    Can you confirm you have 400GB of spare disk capacity i.e. that's it not just the disk total capacity?

    If you have an application corruption, maybe a clean install might help. You can use the Adobe Cleaner Tool to remove Photoshop before installing it again. If that doesn't resolve the issue you might have a system component failure that would be worth having tested.

    https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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    Sha1yenAuthor
    Participant
    January 16, 2024

    Yeah, brainfart on my part there. It is Windows 10 I'm using, I've just been reading / talking a lot about 7 lately in a completely unrelated project.

    Checked and confirmed that it's windows 10 Home 64bit version I'm running

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    January 16, 2024

    I'm a Mac user so perhaps a Windows user will confirm, but I don't think Windows 7 is compatible with Photoshop 2024 – maybe it's time to upgrade.

    It states Windows 10 in Adobe's spec – https://helpx.adobe.com/uk/photoshop/system-requirements.html

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    Sha1yenAuthor
    Participant
    January 16, 2024

    For Photoshop I'm using the latest updated version via Creative Cloud. I'm on a basic subscription (the 10$/month one).

    Operating system is Windows 7

    PC has 32gb RAM, and about 400gb spare space on the SSD that Photoshop is installed on, with another 1,2TB free storage on a secondary HDD.

     

    I've in the meantime been able to consistently use Photoshop by resetting my preferences to default (even if they weren't changed), and then restarting the program. But having to do this every time I use it does not feel like a satisfying sollution. 

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    January 13, 2024

    Hi Sha1yen

    Welcome to this friendy forum.

    Please can you confirm which version of Photoshop you have and your operating system?

    Also, how much RAM and spare hard disk capacity you have?

     

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