Skip to main content
Participant
November 12, 2019
Question

Photoshop can't save, then file error can't open with Photoshop.

  • November 12, 2019
  • 0 replies
  • 234 views

Here's my stats:

macOS Catalina 10.15.1

• 2.9 GHz Quad-Core Intel Core i7

• 16 GB 2133 MHz LPDDR3

• Radeon Pro 560 4 GB

  Intel HD Graphics 630 1536 MB

• Adobe CC 2020

First time save the normal operation, after a while working, it appears this error.  Photoshop could not save the file, the process of saving the file stopped at 0%. Now, photoshop can't save any files until I restart the computer. After that, the file just got corrupted, I couldn't open it in Photoshop. I tried to change the version Photoshop (CS6, CC2017, CC2019), all of them have this problem.


My System info when working: 
Adobe Photoshop Version: 21.0.0 20191018.r.37 2019/10/18: 614690fb487 x64 Number of Launches: 0 Operating System: Mac OS 10.15.1 System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 2900 MHz Built-in memory: 16384 MB Free memory: 7226 MB Memory available to Photoshop: 13887 MB Memory used by Photoshop: 70 % ACP.local Status: - SDK Version: 1.22.4 - Core Sync Status: Not reachable - Core Sync Running: 4.3.4.2 - Min Core Sync Required: 4.3.4.2 ACPL Cache Config: Unavailable Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin Display: 1 Main Display High DPI Monitor Display Bounds: top=0, left=0, bottom=1050, right=1680 OpenGL Drawing: Enabled. OpenGL Allow Old GPUs: Not Detected. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True.

This topic has been closed for replies.