Skip to main content
Participant
May 2, 2023
Answered

Photoshop cannot open files

  • May 2, 2023
  • 1 reply
  • 948 views

For the last week now every time I attempt to open a simple .jpg file on Photoshop, it opens but a white flashing screen appears in the place of my photo.

Please help, as I am unable to utilize this program like this and I use it mostly to fix my photos for my job.

I am using the desktop version of Photoshop and it is updated to the 24.4.1 version.

I have already attempted to uninstall and reinstall it, but there is no change

This topic has been closed for replies.
Correct answer jane-e

@Sabine1898 

 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop.

 

Also, I've moved your post from Creative Cloud Desktop to Photoshop for you.

 

Jane

1 reply

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
May 2, 2023

@Sabine1898 

 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop.

 

Also, I've moved your post from Creative Cloud Desktop to Photoshop for you.

 

Jane

Participant
May 2, 2023

thank you so much! That worked!

jane-e
Community Expert
Community Expert
May 2, 2023

You're welcome, @Sabine1898; I'm glad I could help 🙂

 

Jane