Skip to main content
colin-p11487740
colin-p11487740
Inspiring
February 10, 2021
Answered

Photoshop cannot save to local file server

  • February 10, 2021
  • 3 replies
  • 17696 views

I upgraded to Big Sur yesterday. I also upgraded PS to 22.2.

 

I immediately noticed that PS was no longer able to save files back to our local file server (connecting via SMB). I am logged into the file server as an admin user. I can save files to the server just fine in other programs (AI and ID). PS can save new files to the server, but opening an existing file, changing it, and then saving back to the server gives me the ever useful "program error" dialogue.

 

I tried downgrading PS to 22.1 and the same error occurs. Guessing it has something to do with Big Sur. PS has Full Disk Access enabled. Any ideas?

 

This topic has been closed for replies.
Correct answer jane-e

See this help page. Photoshop does not support saving to a server.

 

"Adobe Technical Support only supports using Photoshop and Adobe Bridge on a local hard disk. It's difficult to re-create or accurately identify network- and peripheral-configuration problems."

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

 

This is the recommended workflow:

"Technical Support strongly recommends working in Photoshop directly on the local hard disk. To prevent data loss, save files to your hard disk first. Then transfer them to the network or removable drive in the Finder or in Windows Explorer. To retrieve files, copy them in the Finder or in Windows Explorer from the network or removable drive to your hard disk. You can then open the files in Photoshop. This workflow avoids problems that occur when network system setups or removable media device drivers are incompatible with the operating system or Photoshop."

 

~ Jane

3 replies

P
Peter24737376v928
Participant
June 5, 2022

What Im reading here is that Adobe and its supporters feel an abused agency mac is safer to save on than a double backed up server with its own IT department. Cool I'll do that then?

So, here me out Adobe, this is the best user feedback you will get for a long time: there are two users of Adobe stuff, people that get payed by agencies to use them for mainly advertising in agencies that have to colloborate with the other 100 or so staff members on a shared backed up client folder on a centrilsed server.
And students, and casual users.

Listen, Very few proffesionals are going to give any feedback on adobe products, unless they have got so annoyed they have to vent, why, because they are working and dont have the time, the only people that have the time are individuals or students, and guess what, they dont use a server.

And while im on it, why the heck on the startup screen do i have to press legacy mode to remove Templates? Really Adobe, are you that confused about your users that you think Templates are anything less than weird and out of place, you start your day thinking Am I a proffosional or is my industry about to end, then you work a bit and realise oh wait, this jobs quite hard actually. Maybe you make more cash from universities than you do agencies, I dunno, but the whole purpose for the creative suite is for industry or students entering the industry. Puting templates, forcing cloud saving and not supporting fail-safe server based million pound account artwork files, well Im perplexed. 

I used to celebrate the downfall of Quark, but now i wish they would make a comeback, yikes Adobe, even Apple have realised hey got lost and brought back a usable proffesional machine again, time Adobe does the same or Affinity will take over and rightly so, you are lost guys please can somone realise this, also even students dont want to start with a template, maybe my mum doing a newsletter? 

Im missing something, Or am I? 

D
DynamicGraphics
Participant
August 22, 2022

You put it very well, Peter.

 

I have been using Photoshop since v. 2.5 (that's a long time ago). I have always saved over a network to a server, everywhere I've worked. And you are right that Adobe is heading down the same path Quark took to their ruin. 

 

What really gets me about this issue is that Adobe is trying to get everyone to save to their Cloud servers. Really!?! And what is that? It is saving over a network to a server!

 

If Adobe can come up with a method to reliably save and verify files saved directly to their cloud servers, they can surely do the same for local servers. It's like saying "I can broad jump 9 feet! But don't ask me to broad jump 2 feet!"

 

Affinity is looking better every day...

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
August 22, 2022

Lot's of smart people here with poor reading comprehension skills. I said nothing about Adobe "changing the nature of networking."

 

What they need to change is their philosophy of customer service. What we ask is not impossible. The problem could be solved, if they had the will to tackle it. They do not. 

 

You may object that it would be too difficult; or it would make saving a file slower; or it would make the program seem sluggish; or a host of other things. None of them have anything to do with my point.

 

Adobe want's us to save over a network (to their cloud service). They have made that possible. Their customers want to save over a network to their own file servers. Adobe is unwilling to do anything to make that workable. 


I'm getting a distinct impression that rational arguments are wasted here. It's not about "difficult" or "slower". It's about losing files. It's about random file corruption.

 

Read this (or don't), and then feel free to keep tempting fate:

 

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html 

    L
    Lumigraphics
    Legend
    February 10, 2021

    Adobe does not support working directly off a server macOS has issues with SMB, especially older Windows servers. Its... complicated and may sometimes work, sometimes not.

      jane-e
      Community Expert
      jane-eCommunity ExpertCorrect answer
      Community Expert
      February 10, 2021

      See this help page. Photoshop does not support saving to a server.

       

      "Adobe Technical Support only supports using Photoshop and Adobe Bridge on a local hard disk. It's difficult to re-create or accurately identify network- and peripheral-configuration problems."

      https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

       

      This is the recommended workflow:

      "Technical Support strongly recommends working in Photoshop directly on the local hard disk. To prevent data loss, save files to your hard disk first. Then transfer them to the network or removable drive in the Finder or in Windows Explorer. To retrieve files, copy them in the Finder or in Windows Explorer from the network or removable drive to your hard disk. You can then open the files in Photoshop. This workflow avoids problems that occur when network system setups or removable media device drivers are incompatible with the operating system or Photoshop."

       

      ~ Jane

        colin-p11487740
        colin-p11487740Author
        Inspiring
        February 10, 2021

        Wow. Just wow.

         

        Another nail in the coffin. This is [cursing removed by moderator] ridiculous.

         

        Thanks for the info.

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          February 10, 2021

          Hi @colin-p11487740 

          This is not new. Saving directly to a network has never been supported, as there are too many network configurations, each with their own potential issues.

          ~ Jane

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices