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Mooncatt
Participating Frequently
January 28, 2022
Question

Photoshop causing BSODS

  • January 28, 2022
  • 2 replies
  • 2811 views

Hi,

    All of a sudden Photoshop has been causing blue screens of death with varying "STOP"codes.

my system is brand new with new hardware, its a brand new build that i did about 6months ago. the pc doesnt blue screen at any other time, only with photoshop. i even tried a full format and reinstall of windows to no avail.

Ive ran diagnostics on all my hardware. ram, harddrives etc and all report good health. i can only assume that photoshop is the issue somehow.

heres the system specs

i7 10700k

32gb DDR4 3200mHz ram

msi z490a-pro motherboard

GTX1060 6gb graphics card

 500gb m.2 ssd.

250gb ssd

500gb hdd

1tb hdd 

(all in good health)

2 replies

Kukurykus
Kukurykus
Legend
January 28, 2022

The legend says that happens when you use illegal software, at least latealy I saw 2 topics where different users experiencing Photoshop errors where asked to post their Help > System Info. When no serial key was found in their informations the topics they started were blocked. Make sure in first instance that is not the cause, or just if you don't want to be red-handed caught loll

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    January 28, 2022

    I'm told it can, in theory, happen with a seriously botched application, so yes, pirated software could be a candidate.

     

    But under normal circumstances, with properly written software, no. If you google it, you'll quickly get that confirmed everywhere. It runs on a higher level in the OS. An application can crash or freeze, but not take the entire OS down.

     

    So it's either a driver (the obvious candidate is the video driver), or failing hardware.

      T
      Test Screen Name
      Legend
      January 28, 2022

      BSOD is a fault in system, hardware or drivers. It cannot be caused by an app, not even deliberately or by a terrible app bug. So I would focus on the drivers first, probably the video driver.  It could also be a fault in the video card hardware, since Photoshop might be the only app you use that works the GPU very hard.

        M
        MooncattAuthor
        Participating Frequently
        February 4, 2022

        Hi thanks, it's mainly a gaming pc so the gfx card works hard all the time and I get no issues. I always keep my drivers up to date. 

        T
        Test Screen Name
        Legend
        February 4, 2022

        Nevertheless it can't be the app. Or if it's the app, that's a system fault for Microsoft to fix, because their design is to stop any app from being able to crash the system. The fact is that Photoshop is likely to use the graphics card in a very different way from any game. It's used as a general, fast, calculating machine rather than just for high speed display.  The BSOD will normally give a code that can sometimes help you discover what component is failing.

         

        I'm not trying to say Photoshop doesn't have bugs. It has many bugs, some of them terrible. But this can't be one of them. Think of the system as being (Microsoft claim) like bulletproof glass. If an app shoots through, it isn't a faulty bullet ! It's faulty glass.

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