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Photoshop causing monitor to switch on/off

New Here ,
Sep 01, 2021 Sep 01, 2021

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Whenever I perform an action within photoshop (scrolling, clicking etc.) it is causing my monitor to quickly turn off and on (as if the display is switching when you apply physical settings).

 

It has never done this before.

 

Has anyone encountered this before?

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Adobe Community Professional ,
Sep 01, 2021 Sep 01, 2021

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Hi

What exact version of Photoshop and operating system are you using, sounds like it could be an issue with your GPU driver.

 

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New Here ,
Sep 01, 2021 Sep 01, 2021

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Version 22.5

I also thought this, but all my drivers are up to date - this is not occuring with any other Adobe product.

 

Graphics card: nVidia 3080

CPU: AMD Ryzen 5900x

Ram: 32GB 3600mhz

Monitor: Dell S2721DGF

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New Here ,
Sep 01, 2021 Sep 01, 2021

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I will also add this seem to only occur on my Main Monitor (listed in my other reply).

 

If I move the program to my second monitor this doesn't occur (however it is older, hence why it is not the main monitor)

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Adobe Community Professional ,
Sep 01, 2021 Sep 01, 2021

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I have dual monitors connected to a RTX2060 super and I'm not experiencing issues with Photoshop on either monitor, are both you monitors connected to the RTX3080 GPU, do you have an onboard Intel GPU as well.

Do you use the Game Ready or Studio driver from Nvidia, Adobe recommend the Studio.

Try going through the GPU troubleshooting steps here

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

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Adobe Employee ,
Sep 01, 2021 Sep 01, 2021

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https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

See step 7 in the link above for "Configuring computers with multiple graphics cards."


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Sep 30, 2021 Sep 30, 2021

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I am having the exact same problem. Is your main monitor a g-sync monitor? I have heard Adobe software doesn't behave well with g-sync. I tried disabling it in the nvidia control panel but now my monitor screen turns off everytime I click or use the brush tool like you described.

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