Skip to main content
Participant
June 19, 2014
Answered

Photoshop CC (2014) crashing on startup

  • June 19, 2014
  • 22 replies
  • 40450 views

Photoshop 2014 is crashing on startup after first time install.

Dialog appears "Adobe Photoshop CC 2014 has stopped working"

It seems to happen within seconds of startup about 80% of the time. Other times it will not crash for minutes.

Anyone have any ideas. Any help is very much appreciated.

Thanks

Details

OS = Windows 7

64bit

Event log

Faulting application name: Photoshop.exe, version: 15.0.0.58, time stamp: 0x536b438e

Faulting module name: aticaldd64.dll, version: 6.14.10.1607, time stamp: 0x4ea7647e

Exception code: 0xc0000005

Fault offset: 0x0000000000441382

Faulting process id: 0xe80

Faulting application start time: 0x01cf8bc9fd247791

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

Faulting module path: C:\Windows\system32\aticaldd64.dll

Report Id: 44d6d48c-f7bd-11e3-892c-8c89a558c97b

    This topic has been closed for replies.
    Correct answer Mylenium

    Clear as crystal: it crashes in your graphics driver. Update it.

    Mylenium

    22 replies

    Chris Cox
    Legend
    June 20, 2014

    Your ATI/AMD graphics card driver is crashing.

    Update the drivers from AMD's website.

    nuharjegfaaetnok
    Participant
    June 20, 2014

    My Photoshop CC 2014 also crashes on startup and my graphics drivers are up to date.

    Mylenium
    MyleniumCorrect answer
    Legend
    June 19, 2014

    Clear as crystal: it crashes in your graphics driver. Update it.

    Mylenium

    Participant
    June 21, 2014

    Updating worked for me on a AMD 6550 APU graphics card. Thanks heaps