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staceyr84523528
staceyr84523528
Participant
February 17, 2017
Answered

Photoshop cc 2017 blank screen?

  • February 17, 2017
  • 3 replies
  • 9803 views

Hi

I just downloaded the trial version of Photoshop and illustrator cc 2017 from the creative cloud app.

Illustrator works fine but Photoshop doesn't

Opening Photoshop it just loads with a black screen. No welcome/new/open message

Click file > new and nothing (click file again all options are greyed out)

Click open > select a picture and nothing happens

None of the tool bars (colour,brushes ect show)

Please help its driving me crazy

I have uninstalled ran cc cleaner rebooted PC and reinstalled still the same issue

There are no error messages

    Correct answer Sahil.Chawla

    Hi Staceyr,

    As you've already tried resetting the preferences, Could you please refer to the article below and try doing a clean reinstall of Photoshop?

    Use the Creative Cloud Cleaner Tool to solve installation problems

    Please let us know about the outcome.

    Regards,

    Sahil

    3 replies

    F
    floatyghost
    Participant
    April 16, 2018

    This fixed the issue for me.

    Go to Window-workspace-essentials(default)

    If essentials is already selected pick any other layout option.

      Amr0d
      Amr0d
      Participant
      July 17, 2017

      I have the same problem. From one moment to the other my PS looked like this:

      I have tried resetting the preferences first and then did a reinstall but nothing worked.

      K
      kekev9041253
      Participant
      October 19, 2017

      I have the identical problem. Looks exactly the same. All menu items are grayed out too.

      Please help!

      Amr0d
      Amr0d
      Participant
      December 17, 2017

      I solved this problem. In my case it was a missing dll file. I simply "repaired" all the Microsoft Visual C++ Redistributables I had.

      If you want to do this as well go to your system settings where you can deinstall software. Then click on the Microsoft Visual C++ Redistributable and click "Change" (not deinstall). Then a window pops up where you can click on repair. Let Windows repair it and that is it. Worked for me. I repaired the 2012 ones and the 2015 ones.

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      February 17, 2017

      Hi staceyr,

      Please check the minimum system requirements for Photoshop, refer: Photoshop system requirements Also, you can reset the Photoshop preferences and check if that helps, refer: Preferences in Photoshop

      Let us know if that helps.

      Thanks,

      Mohit

      staceyr84523528
      staceyr84523528Author
      Participant
      February 17, 2017

      My computer meets all minimum requirements and I have reset the preferences and still nothing

      Sahil.Chawla
      Adobe Employee
      Sahil.ChawlaCorrect answer
      Adobe Employee
      February 17, 2017

      Hi Staceyr,

      As you've already tried resetting the preferences, Could you please refer to the article below and try doing a clean reinstall of Photoshop?

      Use the Creative Cloud Cleaner Tool to solve installation problems

      Please let us know about the outcome.

      Regards,

      Sahil

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