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Pregunta

Photoshop CC 2017 Freezes PC

Forum|Forum|9 years ago
November 17, 2016
11 respuestas
17129 visualizaciones

My entire computer will freeze and become unresponsive while working in Photoshop. The activity light is solid, sometimes my mouse will freeze, sometimes it wont. Windows shortcuts such as Alt+F4, Alt+Tab or Ctrl Alt Del, wont work. My only option is hard restart.

I originally thought the issue was Dropbox being open and working directly out of it, saving documents and syncing all at once causing some kind of issue.

This problem will occur regardless of Dropbox being open or not. It occurs no matter what drive I save the files to.

All drivers are up to date (Wacom, Windows, GPU)

Ram all checks out and no bad drives/sectors can be detected.

I feel like the issue happens A. When I have chrome open and am watching videos on my other monitor

or B. When I save my progress Via Ctrl+S in Photoshop.

I might try reverting back to 2015.5 and see if I can repeat the issue.

In the mean time, I would LOVE some help with this.

PC Specs:

i5 6600k (OC)

16Gb DDR4

GTX 1070 (8GB GDDR5)

Samsung 950 Evo M.2 SSD (Has my OS and Photoshop on it)

Using a Wacom Intuos Pro

Monitor 1: 1920x1080 144Hz using display port

Monitor 2 1600x1200 60Hz using DVI

(Both monitors are running off GPU)

1 SSD

3 HDD

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JJMack

Community Expert

Please post your CC 2017 menu help>System Info.

If your system become non responsive and you can get into the Task manager see if you can see any process getting all you CPU. It is rare not to be able to get into the task manager one way or another running Windows. What Windows version are you using?

JJMack

G

Ghostgtx21Autor

Participant

Unfortunately I cant get into task manager no matter what I try. I reverted back to PS 2015.5 last night and couldn't re-create the problem.

I'm using Windows 10 home, Build 14393

Photoshop 2017 System info:

Adobe Photoshop Version: 2017.0.0 20161012.r.53 2016/10/12:23:00:00 CL 1094006 x64

Number of Launches: 72

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 4

Processor speed: 3504 MHz

Built-in memory: 16305 MB

Free memory: 2 MB

Memory available to Photoshop: 14472 MB

Memory used by Photoshop: 55 %

Alias Layers: ^0

Modifier Palette: Enabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=-120, left=-1600, bottom=1080, right=0

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=8192

glgpu[0].GLName="NVIDIA GeForce GTX 1070"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="21.21.13.7570"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1070/PCIe/SSE2"

glgpu[0].GLRendererID=7041

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_848dea456d3c865e\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_848dea456d3c865e\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_848dea456d3c865e\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_848dea456d3c865e\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_848dea456d3c865e\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_848dea456d3c865e\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_848dea456d3c865e\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_848dea456d3c865e\nvwgf2um"

glgpu[0].GLDriverDate="20161025000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=8192

clgpu[0].CLName="GeForce GTX 1070"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="375.70"

clgpu[0].CLBandwidth=1.90087e+11

clgpu[0].CLCompute=2557.57

License Type: Subscription

Serial number: 96040666303720629460

GUIDBucket:

bucket: 171

test: DocumentPanel

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

Temporary file path: C:\Users\LEEH~1\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 237.9G, 66.3G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Required plug-ins:

3D Studio 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”

Accented Edges 18.0.0 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 18.0.0 - from the file “Adaptive Wide Angle.8bf”

Angled Strokes 18.0.0 - from the file “Filter Gallery.8bf”

Average 18.0.0 (2017.0.0 x001 x003) - from the file “Average.8bf”

Bas Relief 18.0.0 - from the file “Filter Gallery.8bf”

BMP 18.0.0 - from the file “Standard MultiPlugin.8bf”

Camera Raw 9.7 - from the file “Camera Raw.8bi”

Camera Raw Filter 9.7 - from the file “Camera Raw.8bi”

Chalk && Charcoal 18.0.0 - from the file “Filter Gallery.8bf”

Charcoal 18.0.0 - from the file “Filter Gallery.8bf”

Chrome 18.0.0 - from the file “Filter Gallery.8bf”

Cineon 18.0.0 (2017.0.0 x001 x003) - from the file “Cineon.8bi”

Clouds 18.0.0 (2017.0.0 x001 x003) - from the file “Clouds.8bf”

Collada 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”

Color Halftone 18.0.0 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 18.0.0 - from the file “Filter Gallery.8bf”

CompuServe GIF 18.0.0 - from the file “Standard MultiPlugin.8bf”

Conté Crayon 18.0.0 - from the file “Filter Gallery.8bf”

Craquelure 18.0.0 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 18.0.0 (2017.0.0 x001 x003) - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 18.0.0 - from the file “Standard MultiPlugin.8bf”

Crosshatch 18.0.0 - from the file “Filter Gallery.8bf”

Crystallize 18.0.0 - from the file “Standard MultiPlugin.8bf”

Cutout 18.0.0 - from the file “Filter Gallery.8bf”

Dark Strokes 18.0.0 - from the file “Filter Gallery.8bf”

De-Interlace 18.0.0 - from the file “Standard MultiPlugin.8bf”

Dicom 18.0.0 - from the file “Dicom.8bi”

Difference Clouds 18.0.0 (2017.0.0 x001 x003) - from the file “Clouds.8bf”

Diffuse Glow 18.0.0 - from the file “Filter Gallery.8bf”

Displace 18.0.0 - from the file “Standard MultiPlugin.8bf”

Dry Brush 18.0.0 - from the file “Filter Gallery.8bf”

Eazel Acquire 18.0.0 (2017.0.0 x001 x003) - from the file “EazelAcquire.8ba”

Entropy 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”

Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”

Extrude 18.0.0 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 18.0.0 (2017.0.0 x001 x003) - from the file “FastCore.8bx”

Fibers 18.0.0 - from the file “Standard MultiPlugin.8bf”

Film Grain 18.0.0 - from the file “Filter Gallery.8bf”

Filter Gallery 18.0.0 - from the file “Filter Gallery.8bf”

Flash 3D 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”

Fresco 18.0.0 - from the file “Filter Gallery.8bf”

Glass 18.0.0 - from the file “Filter Gallery.8bf”

Glowing Edges 18.0.0 - from the file “Filter Gallery.8bf”

Google Earth 4 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”

Grain 18.0.0 - from the file “Filter Gallery.8bf”

Graphic Pen 18.0.0 - from the file “Filter Gallery.8bf”

Halftone Pattern 18.0.0 - from the file “Filter Gallery.8bf”

HDRMergeUI 18.0.0 - from the file “HDRMergeUI.8bf”

HSB/HSL 18.0.0 - from the file “Standard MultiPlugin.8bf”

IFF Format 18.0.0 - from the file “Standard MultiPlugin.8bf”

IGES 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”

Ink Outlines 18.0.0 - from the file “Filter Gallery.8bf”

JPEG 2000 18.0.0 - from the file “JPEG2000.8bi”

Kurtosis 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”

Lens Blur 18.0.0 - from the file “Lens Blur.8bf”

Lens Correction 18.0.0 - from the file “Lens Correction.8bf”

Lens Flare 18.0.0 - from the file “Standard MultiPlugin.8bf”

Liquify 18.0.0 - from the file “Liquify.8bf”

Matlab Operation 18.0.0 (2017.0.0 x001 x003) - from the file “ChannelPort.8bf”

Maximum 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”

Mean 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”

Measurement Core 18.0.0 (2017.0.0 x001 x003) - from the file “MeasurementCore.8me”

Median 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”

Mezzotint 18.0.0 - from the file “Standard MultiPlugin.8bf”

Minimum 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”

MMXCore Routines 18.0.0 (2017.0.0 x001 x003) - from the file “MMXCore.8bx”

Mosaic Tiles 18.0.0 - from the file “Filter Gallery.8bf”

Multiprocessor Support 18.0.0 (2017.0.0 x001 x003) - from the file “MultiProcessor Support.8bx”

Neon Glow 18.0.0 - from the file “Filter Gallery.8bf”

Note Paper 18.0.0 - from the file “Filter Gallery.8bf”

NTSC Colors 18.0.0 (2017.0.0 x001 x003) - from the file “NTSC Colors.8bf”

Ocean Ripple 18.0.0 - from the file “Filter Gallery.8bf”

OpenEXR 18.0.0 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 18.0.0 - from the file “Filter Gallery.8bf”

Palette Knife 18.0.0 - from the file “Filter Gallery.8bf”

Patchwork 18.0.0 - from the file “Filter Gallery.8bf”

Paths to Illustrator 18.0.0 - from the file “Standard MultiPlugin.8bf”

PCX 18.0.0 (2017.0.0 x001 x003) - from the file “PCX.8bi”

Photocopy 18.0.0 - from the file “Filter Gallery.8bf”

Photoshop 3D Engine 18.0.0 (2017.0.0 x001 x003) - from the file “Photoshop3DEngine.8bi”

Photoshop Touch 14.0 - from the file “PSDX.8bi”

Picture Package Filter 18.0.0 (2017.0.0 x001 x003) - from the file “ChannelPort.8bf”

Pinch 18.0.0 - from the file “Standard MultiPlugin.8bf”

Pixar 18.0.0 (2017.0.0 x001 x003) - from the file “Pixar.8bi”

Plaster 18.0.0 - from the file “Filter Gallery.8bf”

Plastic Wrap 18.0.0 - from the file “Filter Gallery.8bf”

PLY 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”

PNG 18.0.0 - from the file “Standard MultiPlugin.8bf”

Pointillize 18.0.0 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 18.0.0 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 18.0.0 (2017.0.0 x001 x003) - from the file “PBM.8bi”

Poster Edges 18.0.0 - from the file “Filter Gallery.8bf”

PRC 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”

Radial Blur 18.0.0 - from the file “Standard MultiPlugin.8bf”

Radiance 18.0.0 (2017.0.0 x001 x003) - from the file “Radiance.8bi”

Range 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”

Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”

Reticulation 18.0.0 - from the file “Filter Gallery.8bf”

Ripple 18.0.0 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 18.0.0 - from the file “Filter Gallery.8bf”

Save for Web 18.0.0 - from the file “Save for Web.8be”

ScriptingSupport 18.0.0 - from the file “ScriptingSupport.8li”

Shake Reduction 18.0.0 - from the file “Shake Reduction.8bf”

Shear 18.0.0 - from the file “Standard MultiPlugin.8bf”

Skewness 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”

Smart Blur 18.0.0 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 18.0.0 - from the file “Filter Gallery.8bf”

Solarize 18.0.0 (2017.0.0 x001 x003) - from the file “Solarize.8bf”

Spaces 18.0.0 - from the file “Spaces.8li”

Spatter 18.0.0 - from the file “Filter Gallery.8bf”

Spherize 18.0.0 - from the file “Standard MultiPlugin.8bf”

Sponge 18.0.0 - from the file “Filter Gallery.8bf”

Sprayed Strokes 18.0.0 - from the file “Filter Gallery.8bf”

Stained Glass 18.0.0 - from the file “Filter Gallery.8bf”

Stamp 18.0.0 - from the file “Filter Gallery.8bf”

Standard Deviation 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”

STL 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”

Sumi-e 18.0.0 - from the file “Filter Gallery.8bf”

Summation 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”

Targa 18.0.0 - from the file “Standard MultiPlugin.8bf”

Texturizer 18.0.0 - from the file “Filter Gallery.8bf”

Tiles 18.0.0 - from the file “Standard MultiPlugin.8bf”

Torn Edges 18.0.0 - from the file “Filter Gallery.8bf”

Twirl 18.0.0 - from the file “Standard MultiPlugin.8bf”

U3D 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”

Underpainting 18.0.0 - from the file “Filter Gallery.8bf”

Vanishing Point 18.0.0 - from the file “VanishingPoint.8bf”

Variance 18.0.0 (2017.0.0 x001 x003) - from the file “statistics.8ba”

Virtual Reality Modeling Language | VRML 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”

Water Paper 18.0.0 - from the file “Filter Gallery.8bf”

Watercolor 18.0.0 - from the file “Filter Gallery.8bf”

Wave 18.0.0 - from the file “Standard MultiPlugin.8bf”

Wavefront|OBJ 18.0.0 (2017.0.0 x001 x003) - from the file “U3D.8bi”

WIA Support 18.0.0 (2017.0.0 x001 x003) - from the file “WIASupport.8li”

Wind 18.0.0 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 18.0.0 (2017.0.0 x001 x003) - from the file “WBMP.8bi”

ZigZag 18.0.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

Recent Files 1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”

Libraries 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

New Document 1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\fnft.html”

Start 1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”

com.adobe.experimentation.extension 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Device Preview 1.3.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

com.adobe.preview.loader 1.3.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE

JJMack

Community Expert

I do not see anything that strikes me as odd in your system info. You may want to try setting your Preferences Performance GPU advance setting mode from basic to advance mode and make sure OpenCL is checked in there as well.

JJMack

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