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M
meganm69648375
Participant
February 3, 2017
Question

Photoshop CC 2017 Not liking graphics driver (even updated and all)

  • February 3, 2017
  • 1 reply
  • 1218 views

So I could use some help,

I am and illustrator and use photoshop all the time for work and have been having this problem for the past two versions of Photoshop. Its the same old same old "your graphics driver has issues" message and I cannot even turn on or off the "use graphics processor". Its all greyed out. I have the latest OS Sierra and Photoshop 2017 all updated.

I need to be able to rotate my canvas and the canvas is vastly pixilated in imagery. I really need help with this as I use it daily and heavily for work. Please help me here. Thanks.

This topic has been closed for replies.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
March 7, 2017

Hi meganm,

Could you please refer to these articles and let us know if it helps?

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Photoshop has encountered a problem with the display driver

Regards,

Sahil

M
meganm69648375Author
Participant
March 25, 2017

I have already raided all of your articles on this including these and nothing has helped.

For what ever reason, sometimes photoshop works fine and reads the graphic driver, but 90% of the time it says the same thing (error detected when trying to read graphics driver. Update the driver). No apple update has helped this either. I have cleaned out my computer and that has not helped, and have followed every advice and tutorial on this and am getting very frustrated at this.

M
meganm69648375Author
Participant
March 29, 2017

Thank you for providing the information. The problem lies within the video memory because the recommended video memory for Photoshop is 512 MB and NVIDIA GeForce 320M only has 256 MB. Please follow the link below for more information on Photoshop compatible GPU.

Photoshop graphics processor (GPU) card FAQ


OK, makes sense enough, thank you. However I am still confused then how this feature works sometimes? Also I never had this issue until I updated to Sierra on MacOs and Photoshop CC 2017. Why is this happening NOW then, and how should I proceed with the driver? Does this mean I have to get a new driver installed or is my Mac just obsolete?

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