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Photoshop CC 2017 - Problem with Generator

Forum|Forum|8 years ago
September 22, 2017
8 replies
6651 views

For the last couple of days, I've been receiving this error:

I can still use Photoshop, but attempting to export images (for example, exporting PNGs for the web), results in another error message.

I have uninstalled and reinstalled Photoshop. I launched Photoshop after disabling all third-party plug-ins. I continue to receive these messages.

OS: WIndows 7 Professional

This topic has been closed for replies.

Correct answer CamiSama

Hi Everyone,

I just experienced this issue and was able to fix it. I've tried the two solutions but it did not work for me. I was able to find a fix that worked for me. Hopefully this helps someone else out.

Ensuring you have administrative privileges on the device:

Hit the Windows key and type in Regedit.
Navigate to the following folder: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
There you will see a variety of entries. On the right hand side in the Data Column you should see entries that resemble %USERPROFILE%\Downloads %USERPROFILE%\Documents ...etc
If there are any items that are mapped to another drive and not the current user profile as above, you could be experiencing this error.
My issue was both the Personal and another entry that mapped my documents to an external drive. I edited it to reflect. %USERPROFILE%\Documents
Exit the registry editor
Restart Photoshop and you should no longer see the issue.

I hope this helps most who have not found a solution. All the best

Colin Southern

Known Participant

I've been chasing this all morning. Finally found the solution (for me anyway) - it was being caused by MalwareBytes, who are aware of it. THis link for more info and the work-around: https://forums.malwarebytes.com/topic/254622-latest-update-breaks-photoshop/?tab=comments#comment-1349869

brettm21021751

Participant

Thank you so much @colins26751223 - second try at trying to find a solution for this and I think MB was the culprit; makles sense as the error only started happening around the time I reinstalled that.

C

CamiSamaCorrect answer

Participant

Hi Everyone,

I just experienced this issue and was able to fix it. I've tried the two solutions but it did not work for me. I was able to find a fix that worked for me. Hopefully this helps someone else out.

Ensuring you have administrative privileges on the device:

Hit the Windows key and type in Regedit.
Navigate to the following folder: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
There you will see a variety of entries. On the right hand side in the Data Column you should see entries that resemble %USERPROFILE%\Downloads %USERPROFILE%\Documents ...etc
If there are any items that are mapped to another drive and not the current user profile as above, you could be experiencing this error.
My issue was both the Personal and another entry that mapped my documents to an external drive. I edited it to reflect. %USERPROFILE%\Documents
Exit the registry editor
Restart Photoshop and you should no longer see the issue.

I hope this helps most who have not found a solution. All the best

T

todd_rohrerAuthor

Known Participant

I still get an error about "Generator" when I open photoshop, but I can finally use Save For Web again!

T

todd_rohrerAuthor

Known Participant

That may have just been a holdover. I am no longer getting the error!

C

coretrio

Participating Frequently

A solution for me which is similar but not identical to Adobe's solution …

In Win10: View/ Options: ‘change folder and search options’ to View tab> ‘Show hidden files folders, drives’

Hopefully you can walk through the path:

C:\Users\Bruce\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\

In this case ‘Bruce’ is me, the User. There should exist in that last folder of ‘Adobe Photoshop CC 2018’ , a nested folder called ‘Generator’ and it likely will not exist for us. Create that folder. Additionally in that ‘Generator’ folder that should be a nested folder called Logs. Also, Create that folder.

The proper path should now look like:

C:\Users\Bruce\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Generator\Logs\

When Photoshop is run, it should automatically create a file called ‘generator_latest.txt’. Us PS users don’t need to worry about that as Photoshop will do this but it's good to know.

I have no idea why some of our machines don’t have these folders. I suppose it's irrelevant. Hope this works for some or all of you having this problem.

Bruce

T

todd_rohrerAuthor

Known Participant

That did not work for me.

C

coretrio

Participating Frequently

I originally tried both ‘Solution 1’ and ‘Solution 2’ from earlier in this thread and they didn’t work.

I erroneously thought that there must be only TWO specific paths where these Generator folders must exist. In a brainstorm I realized I also have a small Win 10 Microsoft Surface computer that I travel with and PS CC 2018 is also installed on that a per our Adobe Cloud contract. I did a search on the MS Surface for ‘generator’ and it showed additional folders in a different path than existed on my main graphics Win 7 desktop computer. Having nothing to lose, I created the rest of that path on my main computer by creating an additional ‘Generator’ and nested ‘Logs’ folder. It worked for me. That makes me think that some of us have different folder structures. It's possible it is perhaps because of old installs. I still have my original vintage 32 bit PS CC and a 64 bit install of PS CC5. (I should get rid of the PS CC5 but I still use PS CC because it had some 32 bit only filters I occasionally need and I can use the TWAIN Epson Scan only out of a 32 bit PS also.)

My point here is that not only might the plug-in path where one generator folder exists be different but the ‘Generator\Logs\’ folder that I just added might also be a different for some. Presumably only Adobe knows how these paths are created.

Bruce

emanuell17929083

Participant

hej Guys

I experience same problems as you with photoshop.

Did anybody found a solution on this one?

Emanuel

C

coretrio

Participating Frequently

I've been having the same problem for the last few months.

The suggested 'fix' doesn't work and it has occurred in the last version of PS CC 2017 and now in PS CC 2018.

I'm using an up-to-date Win 7 Home Premium OS w/ a deliberately very generic 16GB i5 computer.

This is difficult to diagnose definitively because the Adobe 'error' message is essentially useless. I suspect it's a write privilege issue even though I am the administrator. I've considered kludging gpedit into Win 7 HP but am likely to mess everything up.

We need help from Adobe.

Bruce

T

todd_rohrerAuthor

Known Participant

This is also preventing me from creating animated gifs. Is there any solution?!

T

todd_rohrerAuthor

Known Participant

I upgraded to CC 2018, and I'm still having this problem.

Akash Sharma

Legend

Hi todd_rohrer,

We've documented 2 solutions that might be helpful in fixing this issue. Take a look at this article Error: "There is a problem with Generator" occurs when launching Photoshop and let us know the outcome.

Thanks,

Akash

T

todd_rohrerAuthor

Known Participant

The Photoshop CC 2017 folder and Generator subfolder already exist.

Neither this folder nor previous Photoshop version folders have plug-ins.

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